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- Tasks: Engage customers, coordinate appointments, and deliver exceptional service in a luxury automotive environment.
- Company: Join Hyundai's Genesis brand, a rapidly growing global automotive leader focused on premium experiences.
- Benefits: Enjoy private medical insurance, 25 days holiday, flexible benefits, and a supportive work culture.
- Why this job: Be part of redefining luxury experiences while working in a dynamic, customer-centric team.
- Qualifications: A-levels or training in hospitality/luxury retail; customer care experience preferred; driving license required.
- Other info: Full-time role with opportunities for growth in an international business setting.
The predicted salary is between 28800 - 43200 £ per year.
Location: Leatherhead, ENG, GB
Department: Marketing
Employment Type: Permanent
At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential. If you believe you have the experience and skills for this role, and share our passion for rethinking what’s possible, and exceeding customer expectations, we warmly invite you to apply.
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued. Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models – with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Job Purpose
Are you driven by the pursuit of excellence? In this role, you’ll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You’ll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart. We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!
We want you to:
- Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other).
- Look after our studio guests from presentation, demonstration to order.
- Record all details and information on our CXP system.
- Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
- Support the team in the organisation of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- If necessary, take over customer recalls and notifications.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
About you:
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B.
- Multitasking ability.
- Ability to deliver a best-in-class customer service.
What we offer:
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
- Become part of a Global Company with a history of success and ambitious plans for the future.
Please apply by creating your Candidate Profile and attaching your application documents in English.
Westfield Genesis Brand Ambassador employer: Hyundai Motor UK Ltd.
Contact Detail:
Hyundai Motor UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Westfield Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and how it translates into customer service will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Genesis or Hyundai. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills in practical scenarios. Think of examples from your past experiences where you exceeded customer expectations, as this role is all about delivering a premium experience.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding electric vehicles. Showing your knowledge about Genesis's electric model lineup can set you apart as a candidate who is genuinely interested in the brand.
We think you need these skills to ace Westfield Genesis Brand Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Westfield Genesis Brand Ambassador position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and tailored specifically for this role. Highlight relevant experience in customer service, hospitality, or luxury retail, and include any achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to delivering a premium customer experience. Use specific examples from your past experiences to illustrate how you can contribute to the Genesis brand.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this customer-facing role.
How to prepare for a job interview at Hyundai Motor UK Ltd.
✨Show Your Passion for Customer Service
As a Westfield Genesis Brand Ambassador, your role revolves around providing exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond in previous roles to meet customer needs and exceed expectations.
✨Understand the Genesis Brand
Familiarise yourself with the Genesis brand and its unique offerings. Research their latest models, especially the electric lineup, and be ready to discuss how these align with customer expectations and the luxury market.
✨Demonstrate Multitasking Skills
In this fast-paced environment, you'll need to juggle multiple tasks. Prepare to discuss situations where you've successfully managed competing priorities, such as coordinating appointments while providing excellent service to guests.
✨Emphasise Team Collaboration
Highlight your ability to work effectively within a team. Share examples of how you've collaborated with colleagues to enhance customer experiences or streamline operations, as teamwork is crucial in this role.