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For Companies At a Glance
- Tasks: Engage with customers, coordinate appointments, and create memorable experiences in our luxury studio.
- Company: Join Genesis, a premium automotive brand under Hyundai, known for innovation and customer-centric service.
- Benefits: Enjoy private medical insurance, competitive salary, 25 days holiday, and flexible benefits.
- Why this job: Be part of redefining luxury experiences while building connections and enhancing customer satisfaction.
- Qualifications: A-levels or training in hospitality/luxury retail; customer care experience preferred.
- Other info: This is a part-time role, perfect for students looking to gain valuable experience.
Westfield Genesis Brand Ambassador – Part Time
Part-time, 20 hours a week (including weekends)
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh
Job Purpose
Are you driven by the pursuit of excellence? In this role, you\’ll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You\’ll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart.
We\’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you\’re ready to redefine luxury experiences, join us and be part of something extraordinary!
We want you to:
- Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other)
- Look after our studio guests from presentation, demonstration to order
- Record all details and information on our CXP system
- Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
- Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
- If necessary, you take over customer recalls and notifications
- Provide professional, courteous service to customers in studio
- You ensure cleanliness and order in the daily operation in the studio
About you:
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B
- Outstanding communication skills
- Multitasking ability
- Excellent communication skills
- Ability to deliver a best-in-class customer service
What we offer:
- Private Medical Insurance
- Competitive Salary
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
Information at a Glance
Posting Start Date: 20/06/2025
Location: United Kingdom
Level of Experience: Entry-Level
Employment Type: Permanent
Function: Marketing
Subfunction:
Westfield Genesis Brand Ambassador - Part Time employer: Hyundai Motor Europe GmbH
Contact Detail:
Hyundai Motor Europe GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Westfield Genesis Brand Ambassador - Part Time
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and the premium features of their electric models will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury products or services. This will help you articulate your thoughts clearly and confidently, which is crucial for providing a world-class customer experience.
✨Tip Number 3
Network with professionals in the automotive and luxury retail sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could enhance your chances of landing the job.
✨Tip Number 4
Be prepared to showcase your multitasking abilities during the interview. Think of examples from your past experiences where you successfully managed multiple tasks simultaneously, as this role requires excellent organisational skills in a fast-paced environment.
We think you need these skills to ace Westfield Genesis Brand Ambassador - Part Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Genesis as a brand. Highlight your understanding of their customer-centric philosophy and how it aligns with your own values in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, hospitality, or luxury retail. Emphasise any roles where you provided exceptional service or built strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering premium customer experiences. Mention specific examples from your past that demonstrate your ability to anticipate customer needs and provide personalised service.
Highlight Communication Skills: Since outstanding communication is key for this role, ensure your application clearly demonstrates your communication skills. Use examples that illustrate your ability to engage with customers effectively and professionally.
How to prepare for a job interview at Hyundai Motor Europe GmbH
✨Know the Genesis Brand
Familiarise yourself with Genesis' history, values, and their unique Son-Nim philosophy. Understanding what sets Genesis apart in the automotive industry will help you convey your passion for the brand during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to provide exceptional customer service. Think about situations where you went above and beyond to meet customer needs, as this role is all about creating unforgettable moments.
✨Demonstrate Multitasking Abilities
Be ready to discuss how you manage multiple tasks effectively. The role requires coordination of appointments and support during events, so sharing specific instances where you successfully juggled various responsibilities will be beneficial.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team and enhance the customer experience at Genesis.
