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- Tasks: Support warranty operations and ensure timely processing of claims and enquiries.
- Company: Join a leading automotive brand with a focus on innovation and service excellence.
- Benefits: Competitive salary, hybrid working, private medical insurance, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Strong communication skills and experience in processing warranty claims.
- Other info: Enjoy flexible benefits and access to exciting sponsored events.
The predicted salary is between 36000 - 60000 £ per year.
Based in Leatherhead, please check commute before applying.
Role Summary
The Warranty Claims Specialist will support the Warranty Operations Manager in delivering Hyundai and Genesis warranty objectives in line with HME and GME KPIs and service standards. This role provides guidance to the warranty team, ensures timely processing of claims and enquiries, assists in audits and training, and supports internal departments and authorised repairers to maintain high levels of service, compliance, and operational efficiency.
We want you to:
- Support the Warranty Operations Manager to achieve the required KPI’s as set by HME and GME in accordance with the MOU.
- Provide second line cover for the warranty team when Warranty Operations Manager is out of the business.
- Provide support and guidance to Warranty Assessors.
- Ensure that all claims in manual review and prior work authority (PWA) requests are processed in line with the service level agreement as set with the retailer network.
- Ensure all emails, GWMS hotline enquiries and phone calls are answered in line with the service level as with the retailer network.
- Highlight any retailer issues or development needs as identified through warranty claims, PWA’s and remote audit results to Warranty Operations Manager.
- Provide support to HMUK and GMUK internal departments to resolve warranty queries, including the Technical Services and Customer Services teams.
- Review any outstanding factory return claims and unpaid dealer claims with support of Warranty Operations Manager.
- Conduct AR site visits to provide additional Warranty training and support as required.
- Be involved in remote audits using the internal audit system and workshop automation platforms when possible.
- Ensure any chargebacks following a remote audit are correctly administered.
- Maintain bulletins and communications.
About you
- Driven by meeting and exceeding stretching targets whilst maintaining high standards and service levels.
- Ability to work independently and part of a team.
- Able to effectively review and process automotive related warranty claims.
- Ability to effectively communicate with internal and retailer colleagues.
- Numerate and articulate.
- Confident with Microsoft (Excel, PowerPoint, Word).
- Confident with the use of digital technology.
- Disciplined, organised and able to manage specialist projects within agreed budgets.
- Ability to ensure projects are completed and implemented within agreed timescales.
Rewards and Benefits
- Competitive Salary & Benefits Package.
- Access to Employee Car Scheme for yourself, friends or family.
- Hybrid Working (3 days office/2 days home).
- Private Medical Insurance.
- 25 Days Holidays plus Bank holidays with option to buy/sell.
- Group Income Protection & Life Assurance.
- Flexible Benefits & Retail Discount.
- Pension 6% Matched.
- Free Parking.
- Access to Hyundai & Genesis Sponsored events.
Warranty Claims Specialist in Leatherhead employer: Hyundai Motor Company
Contact Detail:
Hyundai Motor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Claims Specialist in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hyundai and Genesis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hyundai and Genesis warranty processes and KPIs. Show us you’re not just another candidate but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on how you’d handle warranty claims and team support scenarios. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows us that you’re keen and professional, which is always a plus!
We think you need these skills to ace Warranty Claims Specialist in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Claims Specialist role. Highlight relevant experience and skills that match the job description, like your ability to process automotive warranty claims and work with internal teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can help us meet our KPIs. Be sure to mention any specific achievements that demonstrate your capabilities.
Showcase Your Communication Skills: Since this role involves liaising with various teams and retailers, make sure to showcase your communication skills in your application. Use clear and concise language to demonstrate your ability to articulate complex information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Hyundai Motor Company
✨Know Your Stuff
Make sure you understand the warranty claims process inside out. Familiarise yourself with Hyundai and Genesis warranty objectives, KPIs, and service standards. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Warranty Claims Specialist, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully resolved issues or improved processes through clear communication. This will demonstrate your ability to work collaboratively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific warranty claims situations. Think of scenarios where you've had to manage tight deadlines or resolve conflicts. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Organisational Skills
This role requires discipline and organisation, especially when managing multiple projects. Be prepared to discuss how you prioritise tasks and ensure timely processing of claims. Sharing specific tools or methods you use can really impress the interviewers.