Franchise Support Lead in Leatherhead

The HMG Franchise Support Lead plays a key role in supporting the development and implementation of the Genesis, LCV and Nexo representation strategies along with the retailer used‑vehicle (CPO @ Retail) operational performance. It involves providing a consistent and collaborative approach to essential administrative and operational requirements (e.g. reporting, process delivery and administration, project co‑ordination, programme liaison and measurement) that assist with this development and implementation.

Key responsibilities include:

• Support and assist as required with all aspects of the Genesis, LCV and Nexo retailer appointments, terminations and reporting requirements.
• Assist with the compilation of presentations across a range of topics for delivery at all levels (e.g. Retailers, G/HMUK, G/HME, G/HMC, etc.).
• Provide reporting data to the relevant colleagues on the departmental financial SG&A cost centre(s); budget planning and, where required, external partner providers to ensure plans are met and best value is obtained (including purchase order creation, workflow approvals, programme reporting, support reconciliation, etc.).
• Manage as required the relevant elements of the used vehicle operational (CPO @ Retail) and FBB Growth programmes.
• Manage the integrity and accuracy of all relevant databases (G/HME, G/HMUK) to ensure the provision of accurate management information and process control.
• Complete & submit the required reporting to G/HMC / G/HME, G/HMUK in an accurate & timely manner.
• Be a central point of contact and facilitator for the HMG Franchise Expansion team and, when necessary, the wider Business Transformation department.
• Organise and arrange quarterly retailer meetings and visits, helping with business travel bookings, retailer profiles, etc.

About you:

• Administrative and project management experience within a recognised customer/retail focused environment (ideally with an automotive retailer and/or OEM).
• Have a strong customer ethos with the ability to build excellent relationships and handle challenging situations.
• Have the ability to engage and communicate with a diverse range of stakeholders within automotive retailers, G/HMUK internal teams, affiliates (e.g., G/HMC; G/HME) and partner providers in a variety of business settings.
• Enjoy a dynamic work environment and embrace/influence innovative ideas and change.
• Ability to positively represent G/HMUK with existing and prospective retailers, partner providers and wider audiences as required.
• A basic understanding and appreciation of financial and commercial drivers with good analytical skills.
• Good organisational skills with the ability to prioritise and adapt, sometimes at short notice.
• Advanced levels of understanding and use of software applications in particular PowerPoint and Excel.
• Ability to travel to locations across the UK.
• A confident, organised, articulate, diligent individual who can build and maintain strong relationships.

Rewards and Benefits:

• Competitive Salary & Benefits Package.
• Access to Employee Car Scheme for yourself, friends or family.
• Hybrid Working (3 days office/2 days home).
• Private Medical Insurance.
• 25 Days Holidays plus Bank holidays with option to buy/sell.
• Group Income Protection & Life Assurance.
• Flexible Benefits & Retail Discount.
• Pension 6% Matched.
• Free Parking.
• Access to Hyundai & Genesis Sponsored events.