At a Glance
- Tasks: Support and enhance SAP systems, resolving issues and improving business processes.
- Company: Join Hyundai and Genesis Motor UK, a leader in automotive innovation.
- Benefits: Competitive salary, private medical insurance, flexible working, and generous holiday allowance.
- Other info: Enjoy a collaborative culture with opportunities for professional growth and exciting company events.
- Why this job: Make a real impact on business operations while developing your skills in a dynamic environment.
- Qualifications: Experience in application support, strong communication skills, and analytical problem-solving abilities.
The predicted salary is between 35000 - 42000 £ per year.
Based in Leatherhead, please check commute before applying!
Role Summary
At Hyundai and Genesis Motor UK, our digital ecosystem underpins every aspect of our business, supporting employees, retailers, training centres and our Tilbury port operations.
The Business Applications Platform Analyst plays a key role in supporting, maintaining and enhancing our SAP environment, ensuring business-critical systems run effectively.
Working closely with the Business Applications Manager, you'll resolve SAP issues, support users, analyse business processes, and help deliver system improvements that enable efficient day-to-day operations across Hyundai and Genesis Motor UK.
We want you to
- Monitor, triage and manage SAP-related incidents and service requests through Service Now and JIRA
- Resolve 1st and 2nd line SAP support tickets, including transaction errors, process issues and user navigation queries
- Support the Business Applications Manager in analysing SAP-related business requirements and identifying practical system or process improvements
- Investigate recurring SAP issues, identify root causes and help implement sustainable resolutions
- Escalate complex SAP functional, technical or integration issues to the appropriate internal teams or external partners
- Maintain clear ticket records, resolution notes, user updates and supporting documentation.
- Assist with documentation of SAP processes, user guidance, requirements and technical specifications where required
- Support related business applications, retailer systems and interfaces where they interact with SAP or core business processes.
About you
Excellent BA skills with experience including
- User requirements gathering and workshop facilitation
- Translation of user requirements into technical specifications
- Business process re-engineering/streamlining.
- Solid experience of day-to-day application support/resolution
- Strong experience in producing easy-to-follow training collateral
- Strong Experience supporting ERP, CRM, BI platforms.
- Excellent communication skills, both written and oral
- Ability to build strong internal and external relationships to support the delivery of business initiatives
- Strong analytical and problem-solving skills with an eye for detail
- Ability to take ownership of issues through to resolution
- Self-motivated with the ability to multitask whilst working to tight deadlines
- Strong team player, comfortable to work and communicate with all levels of the business
- Ability to think outside the box to provide solution options to support business initiatives
- We offer
- Competitive Salary & Benefits Package
- Private Medical Insurance
- Pension 6% Matched
- 25 Days Holidays plus Bank holidays with option to buy/sell
- Group Income Protection & Life Assurance
- Flexible Benefits & Retail Discount
- Flexible Working
- Access to Hyundai & Genesis Sponsored events
- Access to Employee Car Scheme (once passed probation)
- Office Lunch Allowance
- #J-18808-Ljbffr
Business Applications Platform Analyst in Leatherhead employer: Hyundai Motor Company
Hyundai is an exceptional employer located in Leatherhead, offering a dynamic work environment that prioritises employee well-being and professional growth. With a competitive salary and comprehensive benefits package, including private medical insurance and flexible working options, employees are supported in achieving a healthy work-life balance. The company fosters a culture of teamwork and integrity, ensuring that every team member feels valued and empowered to contribute meaningfully to the organisation's success.
