Dealer Parts and Service Manager (Automotive)

Overview

Hyundai Motor UK have an exciting opportunity for an innovative, digitally minded individual to join our Dealer Parts and Service Team. As a field based operator you will be working with our Retailers focusing on industry KPI’s and future technologies to enhance their individual operations. This role will help shape the future of the Hyundai UK aftersales landscape by enabling and influencing our Retailer network whilst demonstrating the benefits across manufacturer products, programmes and processes. Automotive experience from a similar role in an OEM, Retailer or supplier partnership position is desirable.

Role: Dealer Parts and Service Manager (Automotive) – Field Based (North & South Region)

Responsibilities

• Develop and build relationships with each retailer at appropriate levels: owner, senior group, senior managers and core retailer staff to ensure performance and brand alignment objectives are achieved.
• Work closely with the retailer network at group and site level, to ensure retailer short, medium and long term plans are aligned and integrated with HMUK strategy.
• Align retailer operations with HMUK products and services. Promote Hyundai products and programmes and ensure participation is optimised through retailer presentations with senior retailer management and by engaging with third party suppliers as necessary.
• Influence change across the retailer network, by embracing Hyundai UK’s product, technological and industry advancements, particularly with regards to digital programmes.
• Promote adoption and development of additional income channels such as subscription services, etc.
• Embrace and lead change from traditional ICE to AFV infrastructure with a key focus on EV
• Ensure retailer systems integrate with HMUK systems wherever possible and the Hyundai UK digital workshop is adopted through performance managed reviews (Workshop Automation, iVHC, Autopoint, etc.).
• Achieve key HMUK and retailer objectives regarding Parts and Accessories sales, including promotion of brand programmes and local supplier solutions.
• Work with the retailer network to ensure balanced scorecard performance improves.
• Ensure HMUK resource and outsourced provisions are strategically deployed to support and improve the retailer network operation including eVHC training and trade operations.
• Identify where retailer processes can be refined to achieve the highest levels of customer satisfaction.
• Manage and coach retailers to grow and develop their employees by engaging with the Hyundai Training Academy and relevant HMUK departments to initiate reviews and skills assessment.
• Work with the Business Transformation department, ensuring all retailers achieve HMUK standards.
• Assist retailers to achieve maximum profitability by providing effective analysis and feedback on financial performance, identifying areas of opportunity and risk to the retailer and HMUK.
• Ensure awareness of retailer capacity constraints, workbay efficiency, technician utilisation and efficiency, online service booking set up (including add-on products and services), menu pricing and lead times.
• Hold a mix of on-site retailer meetings, retailer video conferences and head office visits. Suggested ratio of 50% retailer onsite / 40% VC / 10% Head Office.
• Work closely with the retailer Aftersales operation to devise strategies that optimise performance. This will include the development of business plans and regular performance reviews.
• Ensure all digital development platforms, systems and reporting tools are used for setting retailer meeting agendas; build and implement action plans to drive business improvements.
• Assist Retailers in managing VOR, capacity, and resource challenges, ensuring timely repairs of customers’ vehicles while maintaining compliance with the HAF process.
• Maintain, uphold and represent HMUK and the Hyundai brand with retailers.

Profile / About you

• Excellent relationship building skills and an ability to handle challenging situations.
• Effectively influence, engage and communicate with a diverse range of stakeholders within the retailer network and HMUK, in a variety of business settings.
• Ability to embrace, understand and promote digital and technological developments.
• Enjoy a dynamic work environment and embrace/influence new ideas and change.
• Understand, present back and summarise where tangible business improvements can be made.
• Desire to engage with key suppliers and outsourced service providers whilst representing HMUK and our retailer network partners.
• An understanding of the Aftersales arena would be an advantage.
• A practical level of financial and commercial awareness.
• Ability to identify commercial opportunities in the local and national market place.
• Good organisational skills with an ability to prioritise and adapt, sometimes at short notice.
• Ability to manage your own time/diary aligned with business priorities.
• Accurate communication, numeracy, literacy and technological skills.
• Need to have a valid UK driving licence

We offer

• Competitive Salary & Benefits Package
• Company Car
• Private Medical Insurance
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discounts
• Pension 6% Matched
• Access to Hyundai & Genesis Sponsored events

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Manufacturing
• Industries: Motor Vehicle Manufacturing

Note: This description excludes non-relevant location postings and extraneous content from external sources.