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- Tasks: Travel to customers for tool repairs, maintenance, and calibration.
- Company: HYTORC, a leader in hydraulic and pneumatic torque wrench manufacturing.
- Benefits: Competitive salary, generous holiday package, company van, and full training.
- Why this job: Join a trusted company and make a real impact in the field.
- Qualifications: Mechanical Engineering qualifications and 3 years of relevant experience.
- Other info: Dynamic role with opportunities for growth and customer interaction.
The predicted salary is between 30000 - 42000 £ per year.
Field Service Technician role at HYTORC
Beginning in 1968 HYTORC has established itself as a worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry. Over our 50-year history we have focused on engineering new technologies while building a 24/7 service network.
Responsibilities
- Travel throughout your territory to call on regular and prospective customers to perform repair, maintenance and calibration of tools and equipment.
- Provide technical consultation and troubleshooting of mechanical, hydraulic and manual tools, pumps and equipment.
- Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations.
- Provide required reporting to Service Manager on schedule updates, tasks completed and market information.
- Work with Service Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
- Strive to meet goals and key performance indicators as outlined by Service Manager.
- Support territory managers for growth of sales and service opportunities.
- Check safety decals and operating features on tools and maintain accurate maintenance records.
- Assist in familiarizing and training customers on tool operation and maintenance.
- Maintain excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
- Complete all necessary paperwork for repairs and calibration.
- Maintain accurate inventory records of parts and equipment.
Qualifications
- Mechanical Engineering qualifications at NVQ Level 2 & 3 (or equivalent)
- Minimum of 3 years suitable experience in a similar capacity
- Self‑motivated and driven to succeed
- Proven track record in customer satisfaction
- Excellent technical, communication, organisational and presentation skills
- Clean, valid and full UK driving license
- Proficient in Microsoft Office applications
- Ability to lift or move up to 35 kg
Benefits
- Competitive salary
- Achievable KPI related incentives
- A generous holiday package
- Company pension
- Company phone/laptop computer
- Fully customised company van
- Company uniform, all tools and equipment
Travel throughout the assigned territory to repair and calibrate tools. Full in-house training will be provided at Cramlington head office in Northumberland for a period of 4 weeks.
Location: Reading, United Kingdom
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Field Service Technician employer: HYTORC
Contact Detail:
HYTORC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company inside out! Research HYTORC's history, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Field Service Technician at HYTORC.
✨Tip Number 3
Practice your technical skills! Brush up on your mechanical and hydraulic knowledge, as well as your troubleshooting abilities. Being able to demonstrate your expertise during practical assessments can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering qualifications and relevant experience. We want to see how your skills match up with the Field Service Technician role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with HYTORC and how your background makes you a perfect fit for the team. Keep it friendly and professional, just like we do!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to mention any previous experience you have in providing excellent customer service. We love candidates who can communicate effectively and maintain a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HYTORC
✨Know Your Tools
Make sure you brush up on your knowledge of hydraulic and pneumatic tools before the interview. Be ready to discuss specific tools you've worked with, how you've repaired or calibrated them, and any challenges you've faced. This will show that you're not just familiar with the equipment but also have hands-on experience.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or trained customers on tool operation. Highlighting these experiences will demonstrate your ability to maintain positive relationships with clients.
✨Understand Safety Standards
Familiarise yourself with safety standards relevant to the tools and equipment you'll be working with. Be prepared to discuss how you ensure safety in your daily activities and how you adhere to company processes. This shows that you take safety seriously and are committed to following protocols.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.