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For Companies At a Glance
- Tasks: Travel to customers, perform repairs, and provide technical support using a customised service vehicle.
- Company: HYTORC is a global leader in hydraulic and pneumatic torque wrench manufacturing since 1968.
- Benefits: Enjoy competitive salary, generous holiday package, company van, and full training.
- Why this job: Join a trusted company with a strong culture of innovation and customer service.
- Qualifications: Mechanical Engineering qualifications at NVQ Level 2 & 3 and 3 years of relevant experience required.
- Other info: Full in-house training provided at our Northumberland head office.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Beginning in 1968 HYTORC has established itself as a worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry. Over our 50-year history we have focused on engineering new technologies while building a 24/7 service network.
We are seeking a full time Mobile Service Technician. Satellite based, the successful applicant needs to be reliable, self-motivated and able to work on their own initiative, whilst being part of a larger team. If you are looking for a new challenge, are organised, manage time responsibly and have excellent customer service skills, please apply.
General purpose: Using the fully customised service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
Responsibilities
- Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
- Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
- Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Service Manager.
- Provide required reporting to Service Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
- Work with Service Manager and service team members, engineers and customers to meet the growing day to day repair requirements.
- Strive to meet goals and key performance indicators as outlined by Service Manager.
- Provide support as needed to territory managers for growth of sales and service opportunities.
- Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
- Assist in familiarising and training customers on tool operation and maintenance.
- Demonstrate orientation towards excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
- Complete all necessary paperwork for repairs and calibration.
- Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
- Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Qualifications
- Mechanical Engineering Qualifications at NVQ Level 2 & 3 as a minimum (or equivalent)
- Minimum of 3 years suitable experience in a similar capacity
- Self-motivated and driven to succeed.
- Experience with a proven track record in customer satisfaction.
- Excellent technical, communication, organisational and presentation skills.
- Clean, valid, full UK driving license.
- A safe, preferably covered space at or near your home to keep the van overnight.
- Proficient in Microsoft Office applications.
- Ability to lift or move up to 35kg
Benefits
- Competitive salary
- Achievable KPI related incentives
- A generous holiday package
- Company pension
- Company phone/laptop computer
- Fully customised company van
- Company uniform, all tools and equipment
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Field Service Technician employer: HYTORC
Contact Detail:
HYTORC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with HYTORC's products and services. Understanding their hydraulic and pneumatic torque wrenches will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of HYTORC. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises excellent customer relations, be ready to share specific examples of how you've successfully managed customer interactions in the past.
✨Tip Number 4
Highlight your self-motivation and ability to work independently. Given that this role requires a lot of travel and initiative, be prepared to discuss how you've successfully managed similar responsibilities in previous positions.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical engineering and customer service. Emphasise any previous roles that involved technical consultation, tool repair, or calibration, as these are key aspects of the Field Service Technician role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as your ability to work independently and your commitment to excellent customer service.
Showcase Technical Skills: Clearly outline your technical qualifications, including any NVQ Level 2 & 3 certifications or equivalent. Highlight your experience with hydraulic and pneumatic tools, as well as your proficiency in Microsoft Office applications.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with customer satisfaction and troubleshooting. Be ready to provide examples of how you've successfully managed customer relationships and resolved technical issues in the past.
How to prepare for a job interview at HYTORC
✨Showcase Your Technical Skills
As a Field Service Technician, you'll need to demonstrate your mechanical and technical expertise. Be prepared to discuss your experience with hydraulic and pneumatic tools, and share specific examples of troubleshooting and repairs you've successfully completed.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills. Highlight any previous experiences where you successfully managed customer relationships or resolved issues, showcasing your ability to communicate effectively and maintain professionalism.
✨Demonstrate Self-Motivation and Initiative
Since the position involves working independently, it's crucial to convey your self-motivation. Share instances where you've taken the initiative in past roles, whether it was improving processes or going above and beyond for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the field and how you would address them, particularly in terms of safety standards and customer satisfaction.