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- Tasks: Travel to customers, repair tools, and provide technical support in a dynamic environment.
- Company: HYTORC, a leader in hydraulic and pneumatic torque wrench manufacturing since 1968.
- Benefits: Competitive salary, achievable incentives, company pension, and a fully customised service van.
- Why this job: Join a trusted name in the industry and make a real impact with your skills.
- Qualifications: Mechanical Engineering qualifications and at least 3 years of relevant experience required.
- Other info: Full training provided and excellent career growth opportunities await.
The predicted salary is between 30000 - 42000 £ per year.
Beginning in 1968, HYTORC has established itself as a worldwide leader in hydraulic and pneumatic torque wrench manufacturing. We are seeking a full-time Mobile Service Technician. The successful applicant needs to be reliable, self-motivated and able to work on their own initiative, whilst being part of a larger team. If you are looking for a new challenge, are organised, manage time responsibly and have excellent customer service skills, please apply.
General purpose: Using the fully customised service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
Essential duties and responsibilities:
- Travel throughout your territory to call on regular and prospective customers to solicit and perform repair and calibration needs and provide technical consultation.
- Initiate contact with prospective customers to grow new business.
- Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
- Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Service Manager.
- Provide required reporting to Service Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
- Work with Service Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
- Strive to meet goals and key performance indicators as outlined by Service Manager.
- Provide support as needed to territory managers for growth of sales and service opportunities.
- Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
- Assist in familiarising and training customers on tool operation and maintenance.
- Demonstrate orientation towards excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
- Complete all necessary paperwork for repairs and calibration.
- Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
- Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Role Requirements: (Knowledge, Skills and Abilities)
- Mechanical Engineering Qualifications at NVQ Level 2 & 3 as a minimum (or equivalent).
- Minimum of 3 years suitable experience in a similar capacity.
- Self-motivated and driven to succeed.
- Experience with a proven track record in customer satisfaction.
- Excellent technical, communication, organisational and presentation skills.
- Clean, valid, full UK driving license.
- A safe, preferably covered space at or near your home to keep the van overnight.
- Proficient in Microsoft Office applications.
- Ability to lift or move up to 35kg.
This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. Full in-house training will be provided at Cramlington head office in Northumberland for a period of 4 weeks.
We demand the highest standards and in return offer:
- Achievable KPI related incentives
- Company pension
- Fully customized company van
- Company uniform, all tools and equipment
Field Service Technician in Glasgow employer: HYTORC Middle East FZE
Contact Detail:
HYTORC Middle East FZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Glasgow
✨Tip Number 1
Get to know the company inside out! Research HYTORC's history, values, and products. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Technician role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for practical assessments! Since this role involves technical skills, brush up on your mechanical knowledge and be ready to demonstrate your troubleshooting abilities. Practice makes perfect, so consider mock scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Service Technician in Glasgow
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your mechanical engineering qualifications and any relevant experience in your application. We want to see how your skills align with the role of a Field Service Technician, so don’t hold back!
Emphasise Customer Service: Since this role involves a lot of customer interaction, it’s crucial to showcase your excellent customer service skills. Share examples of how you've successfully managed customer relationships or resolved issues in the past.
Be Organised and Detail-Oriented: We love candidates who are organised and can manage their time effectively. In your application, mention any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at HYTORC Middle East FZE
✨Know Your Tools
Make sure you brush up on your technical knowledge about hydraulic and pneumatic tools. Be ready to discuss your experience with repairs and calibrations, as well as any specific challenges you've faced in the past. This will show that you're not just familiar with the tools but also capable of troubleshooting effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to solve a customer's problem or how you built strong relationships with clients.
✨Demonstrate Self-Motivation
As a Field Service Technician, you'll need to work independently. Be ready to share instances where you've taken the initiative to complete tasks without direct supervision. Highlight your organisational skills and how you manage your time effectively while on the road.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For example, how would you handle a difficult customer or a tool malfunction during a service call? Practising these scenarios can help you articulate your thought process and problem-solving abilities clearly.
