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- Tasks: Deliver a professional reception service and support day-to-day office operations.
- Company: Join Hyster-Yale, a global leader in materials handling.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Hands-on role with opportunities for personal and professional development.
- Why this job: Be the face of the Frimley site and make a positive impact.
- Qualifications: Experience in reception or admin roles with strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Working as part of the Facilities and HR teams, the Business Support Coordinator is a highly visible role responsible for delivering a professional reception service while supporting the effective day‑to‑day operation of the Frimley office. The role also acts as the Business Management Systems (BMS) Site Document Coordinator for Frimley, supporting ISO 9001:2015 requirements, and provides ad‑hoc administrative support across HR and other business functions when required.
- Reception & Front‑of‑House
- Provide a professional, courteous welcome to all employees, visitors, and guests at Frimley.
- Manage incoming and outgoing calls, messages, and related correspondence.
- Control building access, ensuring only authorised access is granted.
- Maintain visitor records and issue temporary access badges.
- Manage visitor Wi‑Fi access, update reception displays, and coordinate communications.
- Arrange taxis, travel accommodation, courier services, and manage daily mail distribution.
- Site & Facilities Support
- Support the Facilities Lead with day‑to‑day office operations and administrative tasks.
- Represent Facilities in inter‑departmental meetings and facilitate communication across teams.
- Coordinate contractors and suppliers (e.g. cleaning, maintenance) and escalade health & safety issues as needed.
- Support fire safety arrangements, including Fire Warden coordination and training.
- Raise requisitions and purchase orders via SAP.
- Order office supplies and support sustainability initiatives (utilities and waste monitoring).
- Assist with facilities‑related projects and initiatives as required.
- Business Management Systems (BMS) & ISO Compliance
- Act as BMS Site Document Coordinator for the Frimley site in line with ISO 9001:2015.
- Manage document control, versioning, approvals, and records within FileNet/MIDI and the Master Index.
- Monitor the CAPA database and ensure timely closure of actions.
- Coordinate internal and external audits, including audit scheduling and hosting.
- Support and mentor site auditors and undertake auditor training where required.
Qualifications
- Secondary‑level education or equivalent relevant experience.
- 2–5 years’ experience in a receptionist, front‑of‑house, or administrative support role.
- Strong customer‑focused approach with excellent interpersonal and communication skills.
- Proven ability to multitask, work independently, and manage competing priorities.
- Good working knowledge of Microsoft Word, Excel, and PowerPoint (Excel essential).
- Professional appearance and confident communication style.
Desirable
- Experience working in a corporate or multi‑department environment.
- Familiarity with document control systems or ISO‑related processes.
- Experience raising purchase orders or working with ERP systems (e.g. SAP).
This is a varied and hands‑on role requiring strong organisational skills, initiative, and adaptability. You will be a key point of contact within the Frimley site and play an important role in creating a positive experience for employees and visitors alike. The successful candidate will be required to complete background checks in line with company policy.
Business Support Coordinator in Frimley employer: Hyster-Yale Materials Handling
Contact Detail:
Hyster-Yale Materials Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Coordinator in Frimley
✨Tip Number 1
Network like a pro! Reach out to current employees at Hyster-Yale on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Hyster-Yale tick, and how you can contribute to creating a positive experience for everyone at Frimley.
✨Tip Number 3
Practice your communication skills! As a Business Support Coordinator, you'll be the face of the office. Role-play common interview questions with a friend to boost your confidence and polish your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team at Hyster-Yale.
We think you need these skills to ace Business Support Coordinator in Frimley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about providing a professional reception service, make sure to highlight your customer service experience. We want to see how you've made visitors feel welcome and how you’ve handled inquiries in the past.
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Tailor it to match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for, especially in areas like administrative support and multitasking.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your relevant experiences and skills that make you a great fit for the Business Support Coordinator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Frimley!
How to prepare for a job interview at Hyster-Yale Materials Handling
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Coordinator role. Familiarise yourself with the key responsibilities like managing reception services and supporting ISO compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of front-of-house interaction, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your strong interpersonal skills and customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to multitask and manage competing priorities. Practice responses to situations like handling multiple phone calls while welcoming visitors. This will showcase your organisational skills and adaptability, which are crucial for this role.
✨Familiarise Yourself with ISO Standards
Since the role involves acting as a BMS Site Document Coordinator, having a basic understanding of ISO 9001:2015 will give you an edge. Brush up on document control processes and be ready to discuss how you can contribute to maintaining compliance. This shows your initiative and readiness to take on the responsibilities of the role.