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For Companies At a Glance
- Tasks: Understand customer needs and define optimal solutions for new business opportunities.
- Company: Join a global leader in materials handling with a commitment to innovation.
- Benefits: Enjoy competitive salary, hybrid work options, and comprehensive career development.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by providing excellent customer service and technical support.
- Qualifications: Degree in Engineering or relevant experience; strong communication and customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Application Engineer
Job Category: Engineering
Hyster‑Yale Materials Handling is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names. As one of the largest lift truck manufacturers, Hyster‑Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care.
We currently have an outstanding opportunity for a Application Engineer at our facility located in Craigavon, Northern Ireland. Alternatively, this position may also be based in Irvine, Scotland or in Masate, Italy.
The main purpose of this position is to understand customer needs to define the right solution with the best value proposition to win new business while working closely with Product Management, Marketing and Sales teams.
Appointment between SG18 (Application Engineer I) and SG21 (Application Engineer IV) will be dependent on knowledge and experience. The successful candidate could therefore be at an early stage in their career, with a desire to learn and develop, or someone experienced in an engineering or technical role, with a passion for excellence in customer service.
Responsibilities
- Responding to new sales technical support requests via Contact Management or NOVO CPQ within set KPI’s, maintaining and updating the status of all requests in line with relevant procedures.
- Providing timely and accurate special quotations and technical support to Internal Sales teams and our Dealer partners in response to customer requests, RFQ’s and/or tender requests.
- Managing the pricing and availability of special SPED sales options and quoted items on Hyster/Yale product, maximising profitability on special options and quotes while maintaining overall competitiveness of truck sales.
- Defining the right truck for the application through customer visits and assessments on-site and/or evaluating customer applications and providing special options to meet customer requirements.
- Guiding sales staff to specify and sell the appropriate truck for a given customer application.
- Providing excellent customer service to internal and external customers.
- Identifying changes to reduce special option cost and increase profit margin/efficiency.
- Truck capacity calculation and advice relating to the correct size/model of truck for any given customer application.
- Support marketing and promotion of special SPED solutions to increase the sale of HYMH Product.
- Making recommendations to the Product Manager for future standard product improvements and innovations.
Qualifications
- Ideally candidates will have a Degree or equivalent in Mechanical or Electrical Engineering or related discipline. Candidates educated to HND level (or equivalent) in an Engineering related discipline with additional relevant experience may also be considered.
- Experience required for this position is 5+ years (Application Engineer IV) but suitable candidates with less than this will still be considered and the seniority of the appointment adjusted accordingly. Any relevant experience must include working in a technical role.
- Excellent communication skills, along with strong customer service and/or customer management skills.
- Fluency in English is essential, fluency in another European language desirable.
- Awareness of international cultural differences and/or experience working in an international business environment.
- Microsoft Office skills including the ability to create spreadsheets, reports, analyse data and make recommendations based upon this.
- Commercial awareness and fundamental financial knowledge and/or experience of working with sales and engineering functions.
- Some business related travel will be required.
What We Offer
- Competitive salary
- Hybrid working options
- Contributory pension scheme
- Life assurance (3x annual salary)
- Private health insurance (grade dependent)
- 33 days annual leave
- Enhanced statutory benefits
- Subsidised gym membership
- Subsidised canteen
- Comprehensive career development programme
- Ongoing professional development support
The closing date for applications is Thursday 13th November 2025.
The successful candidate will be subject to background checks.
We are an Equal Opportunities Employer
Job Type: Permanent
Time Type: Full time
Work Hours: 39
Travel Required: Some business related travel will be required
Location: HY EMEA UK Craigavon
Address: 88 Charlestown Road, BT63 5PP
Field‑Based: No
Relocation Assistance Available: No
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Application Engineer employer: Hyster-Yale Materials Handling
Contact Detail:
Hyster-Yale Materials Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hyster-Yale and understanding their products. Show them you’re not just another candidate; demonstrate your passion for materials handling and how you can contribute to their mission.
✨Tip Number 3
Practice your technical skills! Brush up on your engineering knowledge and be ready to discuss how you can solve real-world problems for customers. This will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Hyster-Yale.
We think you need these skills to ace Application Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Engineer role. Highlight your relevant experience in engineering and customer service, and show us how you can meet our customers' needs.
Showcase Your Technical Skills: We want to see your technical prowess! Include any specific engineering software or tools you've used, and don't forget to mention your Microsoft Office skills, especially if you've created reports or analysed data.
Communicate Clearly: Excellent communication is key for this role. Use clear and concise language in your application, and make sure to demonstrate your ability to convey complex information simply. We love a good storyteller!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Hyster-Yale Materials Handling
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical and electrical engineering. Understand the products Hyster-Yale offers and be ready to discuss how you can contribute to their solutions. Familiarise yourself with common customer needs and how to address them.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you identified a customer's needs and delivered a solution that exceeded their expectations.
✨Prepare for Technical Questions
Expect questions that test your problem-solving abilities and technical expertise. Practice articulating your thought process when tackling engineering challenges, especially those related to lift trucks and material handling. This will demonstrate your analytical skills and ability to think on your feet.
✨Cultural Awareness is Key
Given the international nature of Hyster-Yale, be prepared to discuss your experience working in diverse environments. Show that you understand cultural differences and can adapt your communication style accordingly. This will highlight your ability to work effectively in a global team.