At a Glance
- Tasks: Manage the elite athlete experience from planning to post-race, ensuring a world-class journey.
- Company: Join HYROX, a global leader in fitness events with a vibrant community.
- Benefits: Enjoy a fun team environment, healthcare, gym discounts, and a matched pension.
- Other info: Flexible travel opportunities and a chance to grow with a leading fitness trend.
- Why this job: Be at the forefront of the fitness movement and elevate elite athletes' experiences.
- Qualifications: Experience in elite sports events and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has evolved into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes every season. At the pinnacle of this ecosystem are our Elite athletes. As the HYROX Elite Race Series scales globally (featuring five E15 races plus the World Championship), we are centralizing the Elite journey to deliver a consistently world-class, athlete-first experience.
As our Elite Athlete Experience Manager, you are the strategic and operational mastermind behind the entire elite athlete journey. You don't treat our high-performance competitors as participants to be processed, but as the very reason the event exists. You will seamlessly align Event Production, Operations, Ticketing, Marketing, Timing, Broadcast, and Customer Services to ensure a flawless, premium experience from the first invitation to post-race servicing. If you combine deep operational event fluency with experience within the elite competitor community, and you thrive on turning detailed planning into race-day reality, this is your opportunity to set a new global standard!
YOUR KEY RESPONSIBILITIES
- Elite Athlete Journey & Operational Planning
- End-to-End Ownership: Own, map, and continuously improve the end-to-end elite athlete experience across all Elite Race Series events and the World Championship.
- Run Sheets & Logistics: Develop and maintain detailed operational run sheets, timelines, planning documents, and checklists for all athlete-related activities and movements during race weekends.
- On-Site Operations: Lead the execution of all elite athlete operations trackside, including registration, check-in, accreditation, briefings, transport, media commitments, and medal ceremonies.
- Communication, Onboarding & Workflow Management
- Workflow Execution: Establish and manage reliable communication workflows for invitations, confirmations, withdrawals, substitutions, and reserve processes.
- Information Delivery: Ensure athletes receive accurate, timely, and consistent information within established timelines (including athlete guides, travel/accommodation info, venue access, and competition logistics).
- Data & Records: Maintain flawless athlete records, profiles, contact information, and participation data, while supporting ongoing athlete onboarding and rule education.
- On-Site Elite Lounges, Hospitality & Welfare
- Lounge Management: Stand up, manage, and oversee the Elite Lounges and athlete-only spaces, ensuring they operate to the highest premium standards.
- Welfare & Compliance: Coordinate comprehensive athlete welfare provisions (nutrition/hydration, recovery spaces, warm-up facilities, medical care, accessibility, and travel disruption support).
- Partnerships & Anti-Doping: Coordinate with the Partnerships team for athlete gifting, partner activations, and premium amenities, while ensuring full compliance with anti-doping requirements and welfare standards.
- Cross-Functional Alignment & Stakeholder Management
- Central Coordination: Act as the central anchor for all athlete-facing activities across the business.
- Internal Alignment: Formalize and lead cross-functional alignment with internal teams (Event Production, Operations, Ticketing, Marketing, Timing, Broadcast, and Customer Services) on all athlete schedules, requirements, and deliverables.
- Risk Management: Proactively identify and manage operational risks that may impact the athlete experience or presentation standards (interviews, appearances, ceremonies).
- Evaluation, Projects & Continuous Improvement
- Post-Race Servicing: Deliver the first full cycle of post-race reporting, including timing/performance data, ranking, and viewership insights.
- Content Coordination: Coordinate edited videos for each E15 athlete for social media use.
- SOPs & Feedback: Run post-race qualitative feedback loops (calls/meetings) and develop standardized SOPs and checklists to drive continuous improvement into the following season.
- Strategic Projects: Lead special projects to elevate the series' prestige, such as digital athlete services, new hospitality concepts, community engagement, and elite recognition programmes.
YOUR PROFILE
- Experience: Experience delivering elite-level athlete or VIP programmes in a live sport or major events environment, combined with deep, first-hand knowledge in a live sport or major events environment (including accreditation, timing, broadcast, and athlete flow).
- The Ultimate Juggler: An exceptional planner who thrives on detail without losing sight of the big picture. You are equally comfortable building a complex run sheet six months out and solving unexpected problems calmly trackside.
- Relationship & Credibility Power: Genuine credibility among elite athletes with a proven track record of working closely with high-performance competitors. Strong relationship-building skills that let you align multiple departments around a shared standard without needing formal authority.
- Sport Passion & Premium Instinct: A genuine passion for sport and an innate instinct for what a "world-class" experience feels like from an athlete’s perspective.
- Travel Dynamics: The core of the Elite Series travels globally. You bring a high level of flexibility and are ready to travel internationally to our E15 races and the World Championship, bringing full ownership to the high-energy crunch phase of our race weekends.
WHAT WE OFFER
- 5% matched pension
- Vitality Healthcare
- Subsidised gym membership
- Fun team environment
- Chance to grow with the biggest current fitness trend
- Discounts in all of our HYROX stores
INTERESTED?
Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Isabelle (HYROX People). We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.
Elite Athlete Experience Manager (m/f/d) in London employer: HYROX World
HYROX is an exceptional employer that champions a vibrant and inclusive work culture, offering employees the chance to be part of a global fitness movement. With benefits like a matched pension, healthcare, and subsidised gym memberships, alongside opportunities for personal and professional growth in the dynamic world of elite sports events, HYROX ensures that its team members thrive both personally and professionally. Located in London, employees enjoy a fun team environment while contributing to a mission that prioritises athlete experience and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Athlete Experience Manager (m/f/d) in London
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like HYROX World. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including HYROX World. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Elite Athlete Experience Manager (m/f/d) in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining HYROX World aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at HYROX World
✨Highlight Your Passion for Sports
When chatting with HYROX World, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
