At a Glance
- Tasks: Provide expert macOS support and design endpoint solutions in a collaborative team.
- Company: Join a specialist End User Computing team supporting secure IT environments.
- Benefits: Competitive salary, professional development, and the chance to influence technology improvements.
- Other info: Opportunity for career growth in a technically challenging environment.
- Why this job: Make a real impact on critical services and shape endpoint management strategy.
- Qualifications: Extensive macOS support experience and strong Bash scripting skills required.
The predicted salary is between 54000 - 66000 £ per year.
Clearance: Active SC Clearance Required
We are currently recruiting for an experienced Senior Mac Support Engineer to join a specialist End User Computing (EUC) team supporting secure, large-scale IT environments across the UK public sector.
This is an excellent opportunity for a highly skilled Apple specialist to take on a senior technical role, providing advanced 3rd line support, contributing to endpoint solution design and helping to shape the ongoing development of Mac device management and security.
Working within a collaborative technical team, you will play a key role in maintaining and improving enterprise Apple environments, supporting critical services and driving best practice across endpoint management, automation and security.
Key Responsibilities
- Provide expert 3rd line technical support and act as the escalation point for complex mac OS issues.
- Design, implement and optimise Unified Endpoint Management (UEM) solutions, primarily using VMware Workspace ONE, alongside legacy Jamf Pro environments.
- Support the configuration, deployment, management and security of Apple devices across large-scale enterprise environments.
- Mentor and provide technical guidance to junior Mac Support Engineers, promoting knowledge sharing and best practice.
- Contribute to endpoint architecture, technical solution design and the wider EUC technology roadmap.
- Develop and maintain Bash scripts and automation to improve operational efficiency and reduce manual processes.
- Support endpoint security initiatives, including Zero Trust principles, access controls and vulnerability management.
- Participate in major technology projects, including device migrations, hardware refreshes and UEM deployments.
- Identify opportunities for continuous service improvement, ensuring reliable, secure and user-focused IT services.
Essential Skills & Experience
- Extensive experience providing senior-level mac OS support within large enterprise or public sector environments.
- Strong hands-on experience with Workspace ONE and Jamf Pro, including device configuration, deployment and troubleshooting.
- In-depth knowledge of Apple Business Manager (ABM), Automated Device Enrolment (ADE), Volume Purchase Programme (VPP) and Apple device lifecycle management.
- Proven experience providing 3rd line support and resolving complex technical incidents.
- Strong Bash scripting skills, with experience automating endpoint management processes.
- Good understanding of endpoint security, Zero Trust architecture, access management and vulnerability remediation.
- Experience supporting large-scale endpoint migrations, deployments or hardware refresh programmes.
- Ability to mentor junior engineers and provide technical leadership within a wider EUC team.
- Excellent troubleshooting, communication and stakeholder management skills.
- Current, active SC clearance is essential.
Desirable Skills
- Jamf 300 or Jamf 400 certification.
- Experience integrating systems and automating processes using APIs.
- Relevant Microsoft or VMware certifications.
- Experience working within ISO 27001-compliant or similarly security-focused environments.
- Previous experience supporting government or other highly regulated organisations.
Why Apply?
This is an opportunity to work in a technically challenging environment supporting business-critical services, with the chance to influence endpoint management strategy and contribute to ongoing technology improvements.
You'll be joining an experienced team where your technical expertise, problem-solving abilities and leadership skills will have a direct impact.
Senior Mac Support Engineer - SC Cleared in London employer: Hyra
Hyra is an excellent employer that values innovation and teamwork, providing a dynamic work environment for Automation Engineers. With a strong focus on employee growth, you will have access to continuous training and development opportunities while working alongside skilled professionals in a collaborative culture. Located in a region known for its technological advancements, Hyra offers unique advantages such as exposure to cutting-edge automated systems and the chance to make a significant impact on logistics operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mac Support Engineer - SC Cleared in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hyra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Hyra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hyra!
✨Direct Apply to Hyra
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We think you need these skills to ace Senior Mac Support Engineer - SC Cleared in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hyra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hyra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hyra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
