Lead Technical Support Engineer An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.
This is a great opportunity for an experienced, hands-on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.
As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.
Key Responsibilities
- Lead, coach and develop a small team of internal engineers.
- Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.
- Provide technical support to customers, contractors and field service engineers.
- Oversee installation and commissioning activities, including RAMS and method statements.
- Identify recurring issues and implement improvements to reduce repeat visits.
- Support sales and scheduling teams with technical advice.
- Manage technical relationships with overseas manufacturing partners and suppliers.
- Support product approvals, warranties and quality improvements.
About You
We're looking for a technically strong engineer who enjoys problem-solving and is ready to take on more responsibility.
You’ll ideally have:
- An engineering degree, HNC, HND or equivalent.
- Hands-on fault-finding experience with electromechanical, industrial, process or building services equipment.
- A good understanding of mechanical, electrical and plumbing systems.
- Experience mentoring, coaching or leading other engineers.
- Strong communication and customer-facing skills.
- A proactive, structured and commercially aware approach.
- A full UK driving licence and willingness to travel to sites, Ireland and Europe.
Desirable:
Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.
What's on Offer?
- Genuine opportunity to step into a technical leadership position.
- Direct involvement with senior leadership and commercial decisions.
- A varied, hands-on role with plenty of autonomy.
- Opportunity to develop a growing engineering support function.
- Long-term career progression as the business expands.
If you're an experienced engineer looking to progress into a Lead Technical Support Engineer position, combining hands-on technical work with team leadership, we'd love to hear from you.
Lead Technical Support Engineer employer: Hyra
Hyra is an excellent employer that values innovation and teamwork, providing a dynamic work environment for Automation Engineers. With a strong focus on employee growth, you will have access to continuous training and development opportunities while working alongside skilled professionals in a collaborative culture. Located in a region known for its technological advancements, Hyra offers unique advantages such as exposure to cutting-edge automated systems and the chance to make a significant impact on logistics operations.
