At a Glance
- Tasks: Support and improve IT systems, troubleshoot issues, and contribute to infrastructure upgrades.
- Company: Established UK tech business with a friendly, collaborative culture.
- Benefits: 25 days annual leave, hybrid working, healthcare cash plan, and career development opportunities.
- Other info: Hands-on mentoring and genuine opportunities for career growth.
- Why this job: Join a supportive team and develop your technical skills in a dynamic environment.
- Qualifications: Experience with Windows Server, Active Directory, and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
Are you an IT Support Engineer looking to take the next step in your career and develop your infrastructure skills?
Do you have experience with Windows Server, Active Directory, networking and Microsoft technologies, and enjoy getting hands‑on with technical challenges?
Tech Talent House is delighted to be partnering with an established UK technology business as they look to welcome an IT Support Engineer to their Glasgow-based team.
This is a fantastic opportunity for an enthusiastic IT professional to join a friendly, collaborative environment where you’ll work closely with an experienced IT Manager who enjoys mentoring and developing people.
You’ll gain exposure to a broad range of technologies, including Windows Server, Hyper‑V, Entra ID, Intune, networking and data centre infrastructure.
If you’re currently working in IT Support, 2nd Line Support or a junior Systems Administrator position and are keen to broaden your technical experience, this could be a great next step!
The Opportunity
This is a varied, hands‑on IT Support Engineer role offering exposure to both day‑to‑day technical support and wider infrastructure administration.
You’ll help maintain, support and improve the company’s IT systems, working across Windows Server environments, virtualisation, networking, hardware and Microsoft technologies.
Alongside resolving technical issues and supporting colleagues, you’ll contribute to infrastructure upgrades, system improvements and IT projects.
You’ll join a supportive team where knowledge sharing is encouraged, ideas are valued and there are genuine opportunities to develop your technical expertise.
- What You’ll Be Doing
- Supporting and administering Windows Server environments, including configuration, patching and upgrades.
- Managing Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID and Intune.
- Supporting Hyper‑V virtualisation, virtual machines and associated infrastructure.
- Troubleshooting server, networking, hardware and infrastructure issues.
- Assisting with physical server hardware, storage systems and data centre operations.
- Supporting backup solutions, disaster recovery, system monitoring and IT security.
- Providing technical support to internal users and contributing to infrastructure upgrades and improvement projects.
Essential Skills & Experience
We’re keen to hear from IT Support Engineers, 2nd Line Support Engineers, IT Systems Engineers and Junior Infrastructure Engineers who have solid technical foundations and are enthusiastic about developing their skills.
The ideal candidate will bring
- Experience supporting and administering Windows Server environments.
- Good knowledge of Active Directory, Group Policy, DNS and DHCP.
- Practical networking knowledge and confident troubleshooting skills.
- Working knowledge of Hyper‑V virtualisation and Microsoft technologies, including Intune and Entra ID.
- An understanding of server hardware, storage, backups and infrastructure security.
You’ll also have strong problem‑solving skills, a logical approach to troubleshooting and the ability to communicate effectively with both technical and non-technical colleagues.
Experience working with ITIL processes, change management or ISO 27001 security standards would be beneficial.
We’re particularly interested in candidates who enjoy learning, take ownership of technical challenges and are keen to develop their careers.
Desirable Technical Experience
- Experience with any of the following would be advantageous, although not essential:
- Physical server installations, data centre environments or SAN/NAS storage.
- Cisco or Fortigate networking technologies, Linux administration or containerisation tools such as Docker.
- Familiarity with Jira, SQL or working within software development environments would also be useful.
What’s on Offer?
Our client offers a welcoming, collaborative working environment and the opportunity to develop your technical skills across a broad infrastructure environment.
Benefits include
- 25 days’ annual leave plus bank holidays.
- Hybrid working, with one day per week working from home.
- Company pension with 4% employer contributions and additional matching options.
- Healthcare cash plan, including dental, optical and 24/7 GP access.
- Life assurance worth four times your annual salary.
- You’ll also benefit from two paid volunteering days per year, a Cycle to Work scheme, hands‑on mentoring, knowledge sharing, modern offices, career development opportunities and regular company events.
If you’re an IT Support Engineer, 2nd Line Support Engineer or aspiring Infrastructure Engineer looking for a varied technical role where you can broaden your experience and develop your skills, we’d love to hear from you!
And if the opportunity isn’t quite right for you but someone in your network springs to mind, please feel free to share!
Please note: This position is based in Glasgow, with four days per week onsite.
Applicants must be able to drive and have access to their own vehicle for occasional data centre visits and call‑outs.
Candidates must also be able to demonstrate long-term right to work in the UK.
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IT Support Engineer in Glasgow employer: Hyra
Hyra is an excellent employer that values innovation and teamwork, providing a dynamic work environment for Automation Engineers. With a strong focus on employee growth, you will have access to continuous training and development opportunities while working alongside skilled professionals in a collaborative culture. Located in a region known for its technological advancements, Hyra offers unique advantages such as exposure to cutting-edge automated systems and the chance to make a significant impact on logistics operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hyra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hyra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hyra!
✨Direct Apply to Hyra
Let's not forget to apply directly through the Hyra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hyra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hyra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hyra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
