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- Tasks: Lead IT service transitions, ensuring smooth handovers and maintaining service quality.
- Company: Join a dynamic team in Richmond, UK, focused on innovative IT solutions.
- Benefits: Enjoy hybrid work options and a collaborative work environment.
- Why this job: Be at the forefront of IT service delivery, making a real impact on operations.
- Qualifications: 10+ years in vendor management or project management; ITIL certification preferred.
- Other info: Opportunity to work with global teams and complex infrastructures.
The predicted salary is between 54000 - 84000 £ per year.
The IT Services Transition Manager plays a pivotal role in ensuring the seamless transition of IT services from incumbent providers or internal teams to new service providers. This position is integral to maintaining service continuity, quality, and performance standards during transition periods, while setting the foundation for long-term operational success. The ideal candidate will have a strong background in IT service delivery, vendor management, and coordination of medium-scale complex projects.
Roles and Responsibilities:
- Transition Strategy & Execution: Lead the development of comprehensive IT transition plans, covering scope, timelines, resources, milestones, risk management strategies, and stakeholder communications.
- Stakeholder Engagement/Management: Serve as the central point of contact between internal departments and vendors, ensuring clear communication and alignment throughout the transition process.
- Risk & Issue Management: Identify transition-related risks and issues early, develop mitigation strategies, and ensure appropriate escalation and resolution with all parties.
- Knowledge Transfer: Ensure effective knowledge transfer from incumbent vendors to new vendors, including documentation, systems, processes, and intellectual property.
- Governance & Reporting: Establish governance frameworks, KPIs, and reporting mechanisms to monitor transition progress and post-transition service performance. Provide regular status updates to senior leadership and maintain documentation of progress, decisions, and issues.
- Compliance & Quality Assurance: Ensure all transitions adhere to organizational policies, contractual obligations, and information security standards.
- Performance Monitoring: Monitor each vendor's performance and document progress during the transition period to ensure contractual obligations are met.
Qualifications:
- 10+ years of experience in vendor management, project management, or service transition roles.
- Proven experience leading end-to-end service transitions involving multiple vendors and complex infrastructures, including vendor exits.
- Experience managing offshore, nearshore, or global service transitions.
- Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is a plus.
- ITIL certification, particularly in Service Transition, is highly desirable.
Tools and Technologies:
- Proficiency with enterprise service management tools such as ServiceNow.
- Familiarity with cloud services, IT infrastructure, and enterprise applications.
- Strong project management and organizational skills, with experience using project management software.
- Familiarity with contract terms, Service Levels, and procurement processes.
Transition Manager employer: Hyqoo
Contact Detail:
Hyqoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, especially those related to Service Transition. This knowledge will not only help you understand the role better but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Network with professionals in the IT services sector, particularly those who have experience in transition management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Stay updated on the latest trends and technologies in IT service delivery and vendor management. Being knowledgeable about current tools and methodologies can set you apart during discussions with potential employers.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you successfully managed transitions or complex projects. Highlighting your achievements will showcase your capability and readiness for the role.
We think you need these skills to ace Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, vendor management, and project coordination. Use specific examples that demonstrate your ability to manage complex transitions and stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities outlined in the job description. Emphasise your experience with risk management, governance frameworks, and performance monitoring, showcasing how you can contribute to the company's success.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your ITIL certification and any degrees related to Information Technology or Business Administration. Mention any specific tools or technologies you are proficient in, such as ServiceNow.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Hyqoo
✨Understand the Transition Process
Make sure you have a solid grasp of the IT service transition process. Be prepared to discuss your experience with developing transition plans, managing timelines, and coordinating resources. Highlight any specific projects where you successfully led transitions.
✨Showcase Stakeholder Management Skills
Since this role involves significant stakeholder engagement, be ready to share examples of how you've effectively communicated and aligned with various parties during transitions. Discuss your approach to managing expectations and resolving conflicts.
✨Demonstrate Risk Management Expertise
Prepare to talk about how you've identified and mitigated risks in previous projects. Provide concrete examples of challenges you faced during transitions and the strategies you implemented to overcome them.
✨Familiarise Yourself with Relevant Tools
As proficiency with tools like ServiceNow is important, ensure you can discuss your experience with enterprise service management tools and project management software. If you have certifications like ITIL, mention them to reinforce your qualifications.
