Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service transitions, ensuring smooth handovers and maintaining service quality.
- Company: Join a dynamic team in Richmond, UK, focused on innovative IT solutions.
- Benefits: Enjoy hybrid working with 2 days in the office and 3 days remote.
- Why this job: Be part of impactful projects that shape IT service delivery and enhance operational success.
- Qualifications: 10+ years in vendor management or project management; ITIL certification preferred.
- Other info: Opportunity to work with global teams and develop your leadership skills.
The predicted salary is between 60000 - 84000 £ per year.
The IT Services Transition Manager plays a pivotal role in ensuring the seamless transition of IT services from incumbent providers or internal teams to new service providers. This position is integral to maintaining service continuity, quality, and performance standards during transition periods, while setting the foundation for long-term operational success. The ideal candidate will have a strong background in IT service delivery, vendor management, and coordination of medium-scale complex projects.
Roles and Responsibilities:
- Transition Strategy & Execution: Lead the development of comprehensive IT transition plans, covering scope, timelines, resources, milestones, risk management strategies, and stakeholder communications.
- Stakeholder Engagement/Management: Serve as the central point of contact between internal departments and vendors, ensuring clear communication and alignment throughout the transition process.
- Risk & Issue Management: Identify transition-related risks and issues early, develop mitigation strategies, and ensure appropriate escalation and resolution with all parties.
- Knowledge Transfer: Ensure effective knowledge transfer from incumbent vendors to new vendors, including documentation, systems, processes, and intellectual property.
- Governance & Reporting: Establish governance frameworks, KPIs, and reporting mechanisms to monitor transition progress and post-transition service performance. Provide regular status updates to senior leadership and maintain documentation of progress, decisions, and issues.
- Compliance & Quality Assurance: Ensure all transitions adhere to organizational policies, contractual obligations, and information security standards.
- Performance Monitoring: Monitor each vendor's performance and document progress during the transition period to ensure contractual obligations are met.
Qualifications:
- 10+ years of experience in vendor management, project management, or service transition roles.
- Proven experience leading end-to-end service transitions involving multiple vendors and complex infrastructures, including vendor exits.
- Experience managing offshore, nearshore, or global service transitions.
- Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is a plus.
- ITIL certification, particularly in Service Transition, is highly desirable.
Tools and Technologies:
- Proficiency with enterprise service management tools such as ServiceNow.
- Familiarity with cloud services, IT infrastructure, and enterprise applications.
- Strong project management and organizational skills, with experience using project management software.
- Familiarity with contract terms, Service Levels, and procurement processes.
IT Services Transition Manager employer: Hyqoo
Contact Detail:
Hyqoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Transition Manager
✨Tip Number 1
Network with professionals in the IT services sector, especially those who have experience in service transitions. Attend industry events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends and best practices in IT service transition management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully managed vendor relationships or led complex projects. Highlight your problem-solving skills and ability to handle risks effectively.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach during interviews. Showing that you understand our mission and how you can contribute will make a strong impression on the hiring team.
We think you need these skills to ace IT Services Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, vendor management, and project coordination. Use specific examples that demonstrate your ability to manage transitions and complex projects.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the IT Services Transition Manager role. Mention your 10+ years of experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, make sure to mention them prominently in your application. This will show your commitment to best practices in service transition.
Showcase Communication Skills: Since stakeholder engagement is crucial for this role, provide examples in your application that demonstrate your strong communication skills and ability to manage relationships between internal teams and vendors.
How to prepare for a job interview at Hyqoo
✨Understand the Transition Process
Make sure you have a solid grasp of the IT service transition process. Be prepared to discuss your experience with developing transition plans, managing timelines, and coordinating resources. Highlight any specific projects where you successfully led transitions.
✨Showcase Stakeholder Management Skills
Since this role involves significant stakeholder engagement, be ready to share examples of how you've effectively communicated and aligned with various stakeholders in past projects. Discuss your approach to maintaining clear communication between internal teams and vendors.
✨Demonstrate Risk Management Expertise
Prepare to talk about how you've identified and mitigated risks in previous transitions. Provide specific examples of challenges you faced and the strategies you implemented to resolve them, showcasing your proactive approach to risk management.
✨Familiarity with Tools and Technologies
Brush up on your knowledge of enterprise service management tools like ServiceNow and any relevant cloud services or IT infrastructure. Be ready to discuss how you've used these tools in your previous roles to enhance service delivery and project management.
