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For Companies At a Glance
- Tasks: Lead and scale the inbound retail sales team for innovative EV charging solutions.
- Company: Join Hypervolt, a fast-growing cleantech company revolutionising EV charging.
- Benefits: Hybrid working, competitive pay, and rapid career progression opportunities.
- Why this job: Make a real impact in clean energy while leading a dynamic sales team.
- Qualifications: 5+ years in sales leadership with experience in high-velocity consumer sales.
- Other info: Collaborate with talented teams focused on innovation and customer excellence.
The predicted salary is between 48000 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Hypervolt Limited
Hypervolt is at the forefront of the electric vehicle charging revolution and is dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware.
The Role
The Head of Retail will own Hypervolt's inbound consumer sales operation-leading a growing team responsible for converting high-volume inbound demand into revenue. With an average order value of ~£1k, success requires mastery of velocity sales motions, data-driven management, coaching excellence, and deep collaboration with marketing, product, and e-commerce teams. This is a high-impact, highly cross-functional leadership role for someone who thrives in a fast-paced, metrics-oriented environment and knows how to scale people, processes, and performance.
Key Responsibilities
- Lead & Scale the Inbound Retail Sales Team
- Manage a team of inbound sales professionals focused on high-velocity consumer sales.
- Build team structure, hiring plans, workflows, and performance expectations as the retail business scales.
- Monitor daily productivity, conversion rates, and adherence to sales processes.
- Data-Driven Performance Management
- Analyse team and individual performance using Twilio dashboards, HubSpot reports, and internal BI tools.
- Identify bottlenecks in the sales funnel, diagnose performance issues, and implement targeted improvements.
- Manage the team rigorously against key metrics including conversion rate, response times, pipeline health, and revenue.
- Coaching, Training & Enablement
- Deliver ongoing coaching focused on closing skills, qualification, objection handling, consultative engagement, and operational excellence.
- Develop and implement structured sales training programs that continually upskill the team.
- Conduct regular call reviews, QA evaluations, and performance conversations.
- Cross-Functional Collaboration
- Work closely with the performance marketing team to optimise lead quality, targeting, and campaign conversion.
- Partner with the web and e-commerce teams on improvements to online checkout, website flows, and product presentation.
- Provide customer insight and frontline feedback to Product, Marketing, and Operations teams to influence roadmap and strategy.
- Sales Operations & Administration
- Oversee sales management tasks including SLA adherence, lead routing, contact strategy, pipeline hygiene, scheduling, and documentation.
- Maintain and evolve sales processes, CRM workflows, and reporting standards in HubSpot.
- Ensure compliance with internal policies and regulatory requirements related to consumer sales.
- Forecasting & Revenue Management
- Deliver accurate short- and long-term revenue forecasts for the retail segment.
- Monitor pacing vs. targets, identify risks early, and put corrective actions in place.
- Build scenarios and insights that support strategic planning and leadership decision-making.
About You
- 5+ years in sales leadership roles, ideally in high-velocity SMB or consumer sales environments.
- Proven experience managing inbound sales teams with £500-£2,000+ ticket size products or services.
- Highly analytical-comfortable pulling insights from dashboards, CRMs, and related tooling.
- Strong coaching mindset with a track record of upskilling teams and improving conversion through structured training.
- Excellent cross-functional collaborator with experience working alongside marketing, web, product, and operations.
- Process-driven, organised, and obsessive about high-quality customer experiences.
- Passion for clean energy, EV charging, or consumer tech a strong plus.
Why Join Hypervolt?
- Join one of the UK's most exciting and fastest-growing cleantech companies.
- Make an impact in a mission-driven organisation transforming how people charge and power their homes.
- Work with a talented, ambitious, and supportive team focused on innovation and customer excellence.
- Hybrid working, competitive compensation, and opportunities for rapid career progression.
Head of Retail in London employer: Hypervolt
Contact Detail:
Hypervolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the EV charging space. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Retail. Highlight your sales leadership skills and how you've driven results in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Hypervolt and being part of the EV revolution.
We think you need these skills to ace Head of Retail in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Retail role. Highlight your experience in sales leadership, especially in high-velocity environments, and showcase any relevant achievements that align with Hypervolt's mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about clean energy and how your skills can help transform the EV charging space. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since this role is all about data-driven performance management, make sure to mention your experience with tools like Twilio and HubSpot. Share examples of how you've used data to drive sales success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hypervolt
✨Know Your Numbers
As the Head of Retail, you'll need to be data-driven. Brush up on key metrics like conversion rates and sales performance. Be ready to discuss how you've used data in past roles to drive results and improve team performance.
✨Showcase Your Coaching Skills
This role requires a strong coaching mindset. Prepare examples of how you've successfully trained and upskilled teams in the past. Highlight specific training programmes you've implemented and the impact they had on sales performance.
✨Understand Cross-Functional Collaboration
Collaboration is key in this role. Familiarise yourself with how different departments like marketing and product work together. Be prepared to share your experiences working cross-functionally and how you’ve influenced strategy through customer insights.
✨Passion for the Product
Hypervolt is all about EV charging solutions. Show your enthusiasm for clean energy and consumer tech during the interview. Share any personal experiences or knowledge you have about the industry to demonstrate your genuine interest.
