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- Tasks: Lead and scale a dynamic inbound retail sales team to drive revenue.
- Company: Join Hypervolt, a leader in the electric vehicle charging revolution.
- Benefits: Enjoy hybrid working, competitive pay, and rapid career growth.
- Why this job: Make a real impact in transforming EV charging experiences.
- Qualifications: 5+ years in sales leadership with a focus on high-velocity environments.
- Other info: Collaborate with a passionate team dedicated to innovation and customer excellence.
The predicted salary is between 36000 - 60000 £ per year.
Hypervolt is at the forefront of the electric vehicle charging revolution and is dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware.
The Head of Retail will own Hypervolt's inbound consumer sales operation, leading a growing team responsible for converting high-volume inbound demand into revenue. With an average order value of ~£1k, success requires mastery of velocity sales motions, data-driven management, coaching excellence, and deep collaboration with marketing, product, and e‐commerce teams. This is a high-impact, highly cross‐functional leadership role for someone who thrives in a fast‐paced, metrics‐oriented environment and knows how to scale people, processes, and performance.
Key Responsibilities- Lead & scale the inbound retail sales team: manage a team of inbound sales professionals focused on high‐velocity consumer sales, build team structure, hiring plans, workflows, and performance expectations, and monitor daily productivity, conversion rates, and adherence to sales processes.
- Data‐driven performance management: analyze team and individual performance using Twilio dashboards, HubSpot reports, and internal BI tools; identify bottlenecks in the sales funnel, diagnose performance issues, and implement targeted improvements; manage the team rigorously against key metrics including conversion rate, response times, pipeline health, and revenue.
- Coaching, training & enablement: deliver ongoing coaching focused on closing skills, qualification, objection handling, consultative engagement, and operational excellence; develop and implement structured sales training programs that continually upskill the team; conduct regular call reviews, QA evaluations, and performance conversations.
- Cross‐functional collaboration: work closely with the performance marketing team to optimise lead quality, targeting, and campaign conversion; partner with the web and e‐commerce teams on improvements to online checkout, website flows, and product presentation; provide customer insight and frontline feedback to Product, Marketing, and Operations teams to influence roadmap and strategy.
- Sales operations & administration: oversee sales management tasks including SLA adherence, lead routing, contact strategy, pipeline hygiene, scheduling, and documentation; maintain and evolve sales processes, CRM workflows, and reporting standards in HubSpot; ensure compliance with internal policies and regulatory requirements related to consumer sales.
- Forecasting & revenue management: deliver accurate short‐ and long‐term revenue forecasts for the retail segment; monitor pacing vs. targets, identify risks early, and put corrective actions in place; build scenarios and insights that support strategic planning and leadership decision‐making.
- 5+ years in sales leadership roles, ideally in high‐velocity SMB or consumer sales environments.
- Proven experience managing inbound sales teams with £500‐£2,000+ ticket size products or services.
- Highly analytical comfortable pulling insights from dashboards, CRMs, and related tooling.
- Strong coaching mindset with a track record of upskilling teams and improving conversion through structured training.
- Excellent cross‐functional collaborator with experience working alongside marketing, web, product, and operations.
- Process‐driven, organised, and obsessive about high‐quality customer experiences.
- Passion for clean energy, EV charging, or consumer tech is a strong plus.
- Hybrid working, competitive compensation, and opportunities for rapid career progression.
- Work in a mission‐driven organization transforming how people charge and power their homes.
- Collaborate with a talented, ambitious, and supportive team focused on innovation and customer excellence.
Director of Retail in London employer: Hypervolt
Contact Detail:
Hypervolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hypervolt and its products. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sales leadership and data-driven management can drive results at Hypervolt. Tailor your examples to show how you can lead a high-velocity sales team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Hypervolt team.
We think you need these skills to ace Director of Retail in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Retail role. Highlight your experience in sales leadership, especially in high-velocity environments, and showcase any relevant achievements that align with Hypervolt's mission.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about clean energy and EV charging. Share specific examples of how you've successfully led teams and improved sales processes in the past.
Showcase Your Analytical Skills: Since this role requires data-driven performance management, be sure to mention your experience with tools like Twilio and HubSpot. Give us examples of how you've used data to drive sales success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hypervolt
✨Know Your Numbers
As a candidate for the Director of Retail position, you should be prepared to discuss key metrics that drive sales performance. Familiarise yourself with concepts like conversion rates, average order value, and sales funnel bottlenecks. Being able to speak confidently about these figures will show your analytical mindset and readiness to manage data-driven performance.
✨Showcase Your Coaching Skills
Since this role involves leading and upskilling a sales team, be ready to share specific examples of how you've successfully coached others in the past. Discuss your approach to training and how you've improved team performance through structured programmes. This will demonstrate your strong coaching mindset and ability to enhance team capabilities.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with marketing, product, and e-commerce teams. Prepare examples of how you've collaborated across departments to optimise sales processes or improve customer experiences. This will illustrate your ability to work in a highly cross-functional environment, which is crucial for this role.
✨Passion for the Industry
Express your enthusiasm for clean energy and electric vehicles. Research Hypervolt's mission and values, and be ready to discuss why you're excited about contributing to their vision. Showing genuine passion for the industry can set you apart from other candidates and align you with the company's goals.
