At a Glance
- Tasks: Deliver top-notch customer support via phone, email, and live chat for Hypervolt products.
- Company: Join a fast-growing company in the EV charging industry with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make a real difference by helping customers solve technical issues and enhance their experience.
- Qualifications: 1 year of customer support experience and strong problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities
- Customer Support: Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products. Ensure each interaction upholds our high standards of customer satisfaction.
- Technical Troubleshooting: Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations. Apply your technical skills to quickly identify and rectify issues. Efficiently diagnose and resolve Level 1 and Level 2 technical issues, ensuring timely and effective solutions. Escalate more complex cases to higher-level support when necessary, ensuring follow-through to resolution.
- Documentation: Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database. Ensure documentation is comprehensive and up-to-date for future reference.
- Product Knowledge: Stay current with Hypervolt’s products, services, and industry trends. Continuously update your knowledge to provide customers with accurate information and insightful recommendations.
- Collaboration: Collaborate closely with engineering and product teams to report and resolve recurring issues. Actively contribute to continuous improvement efforts by providing insights and feedback from customer interactions.
- Customer Education: Educate customers on the proper use and maintenance of Hypervolt products. Provide clear instructions and resources to help customers prevent future technical issues and enhance their overall user experience.
Requirements
- Experience: Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry. Proven track record of diagnosing and resolving technical issues efficiently. Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge.
- Problem-Solving: Strong analytical and problem-solving abilities with meticulous attention to detail. Ability to think critically and develop innovative solutions to complex issues. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment.
Benefits
- Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally.
- Professional Growth: Opportunities for career advancement and professional development within a fast-growing company.
- Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation.
- Competitive Compensation: Attractive salary and benefits package, including performance bonuses.
Customer Support Executive in London employer: Hypervolt
At Hypervolt, we pride ourselves on being an exceptional employer, offering a unique opportunity for Industrial Designers to take ownership of their work and contribute to innovative product design in a fast-growing environment. Our hybrid working policy allows for flexibility while our commitment to professional growth ensures that every team member can advance their career in a supportive and inclusive culture. With competitive salaries and generous stock options, we reward creativity and dedication, making Hypervolt a truly rewarding place to work.
We think you need these skills to ace Customer Support Executive in London
Customer Service
Technical Troubleshooting
Hardware and Software Knowledge
Connectivity Problem Resolution
Documentation Skills
Product Knowledge
Collaboration
