At a Glance
- Tasks: Provide 1st line technical support and solve customer issues with our innovative EV charging technology.
- Company: Join Hypervolt, a passionate UK startup revolutionising electric vehicle charging.
- Benefits: Competitive salary, dynamic team environment, and great career progression opportunities.
- Other info: Fast-paced startup culture with supportive colleagues and opportunities for personal growth.
- Why this job: Be part of a mission to create a cleaner, greener energy future while helping customers.
- Qualifications: Excellent communication skills and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Hypervolt builds market leading, smart, electric vehicle charging technology: hardware and software. We focus on combining beautiful design, exceptional customer experience and high performance software & hardware engineering to provide a product that our customers love. We are a UK company and build + manufacture everything here too. We are a bunch of highly motivated and passionate people that are excited by being on a mission to be the backbone of the electricity grid, developing technologies that will slingshot the transition to an EV powered world and leave behind a cleaner, greener and more sustainable energy infrastructure for future generations!
There is some weekend rota work as part of this role.
Key Responsibilities:
- 1st line technical support of our customers and their devices.
- Using our ticketing system (Hubspot) to our best practice standards making sure that we not only solve customer problems, but we log all issues properly and report on all activities.
- Making sure that we listen, support and provide solutions for customers. We might not be able to solve everything in a first call but the way we handle & escalate that call will have an enormous impact on our customers’ experience.
- Contributing to the growing amount of support documentation.
- Reviewing current processes and offering up improvements and optimisations wherever you see them.
This is an opportunity to join a close-knit and dynamic team in a fast growing company in its early stages. It will be hard and rewarding work.
Who We’d Like:
- An end-to-end Hypervolt Specialist Technical Support Executive who has excellent time management and prioritisation skills.
- A genuine passion and pride for delivering outstanding customer experience.
- Hunger to learn; if there is an aspect of our support stack you have not used before we are always happy to train, support and mentor those for an appetite to learn.
- Troubleshooting technical issues on installed devices by communicating with customers.
- Have a hands-on approach to replicating field issues in our R&D lab and reporting your findings to the technical team.
- Work with customers and colleagues to support the continuous improvement of our service and support tools.
- You’re a doer! Highly motivated and prepared to operate in a dynamic and ever-changing environment, taking initiative and completing every job.
- You will love working in a team and interacting with people.
- A passion and pride for delivering outstanding customer experience.
- A problem solver who enjoys a challenge and never gives up until a problem is fixed; Process driven and organised; Adaptable, self-managing, pro-active, multi-tasker.
- Bonus experience electronics product background would be advantageous.
The low down:
- Competitive salary.
- Join a dynamic and close-knit team at our Head Office in Canary Wharf.
- This is a fast-paced startup environment built up through supportive, committed, and friendly people at Hypervolt.
- A great progression path opportunity.
- You'll be joining a fast-growing company at an early stage with ambitions to be a major global contender.
Customer Service 1st Line Support in London employer: Hypervolt Limited
Hypervolt Limited is an exceptional employer that values innovation and teamwork, offering a dynamic remote work environment where you can thrive. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring you stay at the forefront of the EV charging industry. Join us to be part of a supportive culture that encourages collaboration and celebrates your contributions to our mission of delivering outstanding customer support worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service 1st Line Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hypervolt Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hypervolt Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service 1st Line Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hypervolt Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hypervolt Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hypervolt Limited!
How to prepare for a job interview at Hypervolt Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
