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- Tasks: Provide 1st line technical support and solve customer issues with our innovative EV charging technology.
- Company: Join Hypervolt, a passionate UK startup revolutionising electric vehicle charging.
- Benefits: Competitive salary, dynamic team environment, and great career progression opportunities.
- Other info: Fast-paced startup culture with supportive colleagues and opportunities for personal growth.
- Why this job: Be part of a mission to create a cleaner, greener energy future while helping customers.
- Qualifications: Excellent communication skills and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Hypervolt builds market leading, smart, electric vehicle charging technology: hardware and software. We focus on combining beautiful design, exceptional customer experience and high performance software & hardware engineering to provide a product that our customers love. We are a UK company and build + manufacture everything here too. We are a bunch of highly motivated and passionate people that are excited by being on a mission to be the backbone of the electricity grid, developing technologies that will slingshot the transition to an EV powered world and leave behind a cleaner, greener and more sustainable energy infrastructure for future generations!
There is some weekend rota work as part of this role.
Key Responsibilities:
- 1st line technical support of our customers and their devices.
- Using our ticketing system (Hubspot) to our best practice standards making sure that we not only solve customer problems, but we log all issues properly and report on all activities.
- Making sure that we listen, support and provide solutions for customers. We might not be able to solve everything in a first call but the way we handle & escalate that call will have an enormous impact on our customers’ experience.
- Contributing to the growing amount of support documentation.
- Reviewing current processes and offering up improvements and optimisations wherever you see them.
This is an opportunity to join a close-knit and dynamic team in a fast growing company in its early stages. It will be hard and rewarding work.
Who We’d Like:
- An end-to-end Hypervolt Specialist Technical Support Executive who has excellent time management and prioritisation skills.
- A genuine passion and pride for delivering outstanding customer experience.
- Hunger to learn; if there is an aspect of our support stack you have not used before we are always happy to train, support and mentor those for an appetite to learn.
- Troubleshooting technical issues on installed devices by communicating with customers.
- Have a hands-on approach to replicating field issues in our R&D lab and reporting your findings to the technical team.
- Work with customers and colleagues to support the continuous improvement of our service and support tools.
- You’re a doer! Highly motivated and prepared to operate in a dynamic and ever-changing environment, taking initiative and completing every job.
- You will love working in a team and interacting with people.
- A passion and pride for delivering outstanding customer experience.
- A problem solver who enjoys a challenge and never gives up until a problem is fixed; Process driven and organised; Adaptable, self-managing, pro-active, multi-tasker.
- Bonus experience electronics product background would be advantageous.
The low down:
- Competitive salary.
- Join a dynamic and close-knit team at our Head Office in Canary Wharf.
- This is a fast-paced startup environment built up through supportive, committed, and friendly people at Hypervolt.
- A great progression path opportunity.
- You'll be joining a fast-growing company at an early stage with ambitions to be a major global contender.
Customer Service 1st Line Support in London employer: Hypervolt Limited
Contact Detail:
Hypervolt Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service 1st Line Support in London
✨Tip Number 1
Get to know the company inside out! Check out their website, social media, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in Hypervolt and their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle tricky situations or technical issues. Role-playing with a friend can help you feel more confident when it comes to those real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service 1st Line Support in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and technology shine through. We love candidates who are genuinely excited about helping others and making a difference in the EV world!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match our job description. We want to see how you can contribute to our mission at Hypervolt!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hypervolt.
How to prepare for a job interview at Hypervolt Limited
✨Know Your Stuff
Before the interview, make sure you understand Hypervolt's products and services. Familiarise yourself with electric vehicle charging technology and how it impacts customer experience. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you solved problems or improved processes. This will demonstrate your passion for delivering an exceptional customer experience, which is key for this role.
✨Be Ready to Troubleshoot
Since the role involves technical support, brush up on your troubleshooting skills. Think of common issues customers might face with electric vehicle chargers and how you would approach solving them. This will help you stand out as a proactive problem solver.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in customer support. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.