At a Glance
- Tasks: Keep customer orders on track and resolve delivery issues with a proactive approach.
- Company: Join Hypervolt, a leading innovator in the electric vehicle charging revolution.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to work in a collaborative team focused on innovation.
- Why this job: Be part of a fast-growing company making a real impact in the EV industry.
- Qualifications: Experience in customer service or operations with strong attention to detail.
The predicted salary is between 23400 - 28600 £ per year.
Hypervolt is at the forefront of the electric vehicle charging revolution, dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry. We are proud to have been named the third fastest growing company in the UK, as part of the Deloitte Fast 50, and 6th fastest growing company in EMEA, as part of the Deloitte Fast 500. Additionally, Hypervolt was voted DrivingElectric’s Home EV Charger of the Year 2023 & 2024, a testament to our focus on innovation and democratising EV ownership.
The Role
As a Junior Operations Associate at Hypervolt, you’ll be the person who keeps customer orders on track after they’ve been placed. You’ll handle changes and cancellations, answer order queries across email and phone, and work with Sales, Fulfilment and installation partners to fix delivery problems and delays. A big part of the role is staying organised: keeping records accurate, chasing open orders before they slip, and helping with the day-to-day admin and reporting that keeps retail operations running smoothly. It’s a great fit for someone with a background in customer service, operations or admin who has a sharp eye for detail and likes seeing problems through to the end.
Key responsibilities
- Order amendments: Handle post-purchase order changes, cancellations and customer requests, working closely with the Sales and Fulfilment teams.
- Query management: Monitor and respond to order-related queries across email, phone and other channels.
- Issue resolution: Work with internal teams and partners to resolve order discrepancies, delivery problems and fulfilment or installation delays.
- Accurate record-keeping: Keep order updates, amendments and customer requests accurately recorded in our systems.
- Proactive follow-up: Track open orders and outstanding queries, following up with the relevant teams to keep things moving.
- Operations admin: Maintain accurate order records and help with the day-to-day admin that keeps our retail operations running smoothly.
What we're looking for
- Experience in an operations, customer service, retail or admin role
- Strong attention to detail and a habit of getting records right first time
- Clear, friendly written and spoken communication, with customers and colleagues alike
- Good organisation skills and the ability to juggle several queries at once
- A proactive, problem-solving mindset: you follow things through to the end
- Enthusiasm for working in a fast-moving growing business
Junior Operations Associate employer: Hypervolt Limited
Hypervolt Limited is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, team members are encouraged to forge meaningful partnerships in the rapidly evolving EV charging sector. Located in the heart of the UK automotive industry, employees benefit from a vibrant culture that values creativity and initiative, making it an ideal place for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Operations Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hypervolt Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hypervolt Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Operations Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hypervolt Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hypervolt Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hypervolt Limited!
How to prepare for a job interview at Hypervolt Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
