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- Tasks: Manage systems and analytics to optimise recruitment and admissions processes.
- Company: Join Singapore Management University, a vibrant community with a family-like atmosphere.
- Benefits: Enjoy competitive pay, generous benefits, and professional development opportunities.
- Why this job: Make a real impact in education through data-driven decision-making and innovative projects.
- Qualifications: Degree in relevant field and 5 years of experience in systems or data analytics.
- Other info: Flexible application for candidates with relevant experience; great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Systems Management and Optimisation: Oversee the management, configuration, and continuous improvement of systems supporting PGP marketing, recruitment, and admissions processes (e.g. CRM, application portal, marketing automation, analytics dashboards). Work closely with IITS and vendors to ensure system stability, integration, and user support. Identify opportunities to streamline workflows through automation and improved system design.
- Data Analytics and Reporting: Develop and maintain dashboards and reports that provide insights on recruitment, admissions, and enrolment trends across all PGP programmes. Analyse funnel performance (leads, applications, offers, acceptances, enrolments) and provide data-driven recommendations to improve conversion. Coordinate the provision of regular accurate and timely reports for monitoring funnel performance. Support forecasting and scenario planning for enrolment targets and resource allocation.
- Data Governance and Quality Assurance: Collaborate with relevant teams to implement consistent data definitions, coding structures and validation checks. Conduct periodic audits and provide training to users to ensure adherence to data sanitation and integrity.
- Cross-functional Collaboration: Partner with the Marketing and Recruitment team to track campaign effectiveness and ROI. Support the Admissions team in system configuration, data management, and reporting for application cycles. Liaise with Programme offices, OFIN, and RO for data sharing and performance tracking.
- Project Innovation and Management: Work with IITS to support digital transformation and process improvement projects within the MRA team. Evaluate emerging tools and technologies (e.g. AI-based analytics, automation platforms) to enhance operational efficiency and decision-making. Document workflows, business requirements, and system change requests to ensure transparency and continuity.
- Other duties as assigned.
QUALIFICATIONS
- Degree in Information Systems, Data Analytics, Business Administration, or related discipline.
- At least 5 years of relevant experience in systems administration, data analytics, or operations management, preferably in an education or service-oriented environment.
- Prior experience in managing CRM or student lifecycle systems (e.g. Salesforce, Oracle Campus Solution, etc.) is highly desirable.
- Strong analytical and quantitative skills; proficiency in data visualisation and reporting tools (e.g. Power BI, Tableau, Excel).
- Good understanding of data management principles, governance, and compliance (e.g. PDPA).
- Knowledge of process improvement methodologies and workflow automation.
- Excellent project management, documentation, and stakeholder communication skills.
- Detail-oriented, resourceful, and able to work independently as well as collaboratively.
- Excellent communication, interpersonal, and advisory skills, with the ability to engage effectively internal and external stakeholders.
- High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
- Prior experience in higher education admissions and recruitment processes will be an advantage.
OTHER INFORMATION
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University.
Manager (Systems and Analytics) (3-year contract), PGPP in London employer: HYPERSCAL SOLUTIONS PTE. LTD.
Contact Detail:
HYPERSCAL SOLUTIONS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager (Systems and Analytics) (3-year contract), PGPP in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Singapore Management University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the university's culture and values. Since they value a family-like atmosphere, think about how you can demonstrate your teamwork and collaboration skills during the interview.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples of how you've used data analytics to drive decisions in your previous roles. This will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SMU family.
We think you need these skills to ace Manager (Systems and Analytics) (3-year contract), PGPP in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight your systems management and data analytics experience, as these are key for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Manager position. Share specific examples of how you've improved systems or processes in previous roles, and show your enthusiasm for joining our team.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to mention any relevant tools you’ve used, like Power BI or Tableau. We want to see how you can turn data into actionable insights!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at HYPERSCAL SOLUTIONS PTE. LTD.
✨Know Your Systems
Make sure you brush up on your knowledge of systems management and analytics tools, especially CRM platforms like Salesforce or Oracle Campus Solution. Be ready to discuss how you've used these tools in the past to improve processes or drive results.
✨Data is Key
Since this role involves a lot of data analytics, prepare to showcase your analytical skills. Bring examples of dashboards or reports you've created, and be ready to explain how your insights led to actionable recommendations.
✨Collaboration Counts
This position requires cross-functional collaboration, so think of examples where you've successfully worked with different teams. Highlight your communication skills and how you’ve managed stakeholder expectations in previous roles.
✨Project Management Prowess
Familiarise yourself with project management methodologies and be prepared to discuss any relevant projects you've led. Show how you document workflows and manage changes effectively, as this will demonstrate your organisational skills.
