Manager (contract appointment ending 30 June 2030), SOE in London

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for School of Economics (SOE).
• Recruitment & Admissions: Work closely with the Programme Director and partner university to develop impactful marketing materials and recruiting strategies. Lead recruitment and admission processes, such as scheduling interviews and coordinating logistics required for recruitment (mainly at overseas partner university). Manage a prospective student database that is responsive, reliable and effective in serving the growing student population. Work with Office of Postgraduate Research to develop and implement marketing, branding and recruitment efforts for the DBA programme.
• Academic Matters: Oversee the day-to-day operations and administrative functions of the DBA Programme to ensure smooth execution and quality service delivery. Maintain a comprehensive repository of course outlines, course materials, and student portal updates for efficient academic resource management. Coordinate course registration, class scheduling, and course evaluations while adhering to academic policies and timelines. Provide robust support to faculty members on academic matters, including the administration of examinations and related documentation. Manage and maintain accurate student records, ensuring compliance with institutional and regulatory requirements. Organize and manage processes for student awards, commencements and graduation ceremonies. Handle post-examination documentation and ensure timely and accurate data uploads. Serve as the primary point of contact for faculty and student queries related to academic matters. Liaise with partner university on academic collaboration and operational matters. Provide classroom support as needed, including weeknights and Saturdays.
• Budgeting and Financial Reporting: Oversee programme budgeting, ensuring efficient resource allocation and alignment with departmental objectives. Monitor and report on revenues and expenses to support financial transparency and accountability.
• Students and Alumni Management: Cultivate a high level of student satisfaction by aligning programme goals with student needs and expectations. Plan, coordinate and manage student-focused activities, including but not limited to, orientation, career talks, workshops/seminars, and alumni events. Foster strong, interactive communication with students and alumni to build long-lasting relationships and loyalty. Develop and maintain comprehensive student and alumni databases to track engagement and outcomes.
• Accreditation & Academic Review: Provide full administrative support for the School's accreditation processes to uphold institutional standards. Assist in curriculum reviews to ensure the programme remains innovative, relevant and impactful.
• External Relations: Work closely with Programme Director to develop strategies that engage industry partners with industry partners and foster collaborations. Organise and manage local field trips and overseas study missions to enhance students' experiential learning.
• Other duties as assigned.

QUALIFICATIONS

• A recognised undergraduate degree with at least 5 years of relevant working experience preferably in an educational and/or public service setting.
• Excellent written and communication skills.
• Proficiency in Mandarin is a requirement for this role as the candidate is expected to engage with Mandarin-speaking stakeholders.
• Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.
• Meticulous, hardworking, and strong organisational skills.
• Ability to work independently and work under stress to meet tight deadlines.
• Flexibility to perform ad-hoc duties as needed.

OTHER INFORMATION

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University.