At a Glance
- Tasks: Lead site activities, ensure quality and safety in telecom installations.
- Company: Award-winning broadband provider with a focus on customer satisfaction.
- Benefits: Generous holiday, private medical insurance, and discounts from top brands.
- Other info: Great workplace culture with opportunities for personal and professional growth.
- Why this job: Join a team that values safety and excellence while shaping the future of broadband.
- Qualifications: Experience in telecommunications and knowledge of health & safety regulations.
The predicted salary is between 50000 - 65000 £ per year.
Location: Coverage for Newcastle, Middlesbrough and Sunderland
About the role and the Team:
The Principal Engineer reports into and supports the ADM. The Principal Engineer enables the replacement or substitution of connection by being the site presence and ensuring accurate and timely completion, communication, unblocking and execution of on-site activities and deliverables. The Project Engineer supports and escalates to the ADM from proposal review during pre-site deployment, ensuring onsite access, supporting delivery, auditing quality and H&S, and documentation. Our number one goal is to ensure our staff get “Home safe”. It's imperative our staff are working within the accordance of our Health and Safety policies and procedures. Turning a blind eye is not an option for compliance which could impact each other, our customers and members of the public and our brand. When working on sites we must ensure that communal areas/access locations are always secured to protect assets, our people and the general public.
What will you be doing?
- You will attend sites to determine access contacts, equipment locations, keys/code requirements.
- You will audit build quality including firestopping, labelling and compliance with HO and industry standards.
- You will carry out site visits with external and internal engineers working on our projects, to offer technical support and ensure constructive feedback is given with the support of the ADM.
- Ensure all site related documentation is completed and reporting is updated daily. Reporting includes required deliverables as well as system and data compliance, i.e. ensuring accurate, quality and timely system notes which are required for the progression of key information which ensures an excellent client experience.
- You will be a technical expert in, and have accreditation for, all Customer Build tools, equipment, materials and delivery processes and methodologies (i.e. building installation, inter-building connectivity and backhaul).
- You will be expected to contribute to site delivery when required – i.e. supervising migrations of circuits or firestopping.
- Embedding change into the delivery teams.
- Delivering an excellent customer, client and stakeholder experience.
What we are looking for?
- Any Network related Qualifications (Industry recognised or internal courses).
- Extensive experience within Telecommunications Industry of installations, standards and guidelines.
- Driver with no more than 6 points on license.
- Underground cabling and PIA installations standards and guidelines experience.
- Comprehensive understanding of Construction & Engineering Health & Safety regulations for both retro and new build sites.
- Awareness and experience of fibre telecommunication infrastructure delivery.
- Working knowledge of full fibre and PIA deployments.
- Experience of structured cabling design and installation.
- Site Supervision Safety Training Scheme.
Why work for us?
We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022).
Going beyond the expected. Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
- We work smarter, together.
- We stay focused.
- We strive for excellence.
Some of our key Benefits:
- 25 days' paid holiday increasing each year, to a max of 35.
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer.
- Private medical Insurance provided by AXA health.
- Life assurance giving you cover of 4 times your base salary.
- Partnership with the Kings Trust.
- Our pension scheme matches your contributions up to 4%.
- Retail offers — discounts from hundreds of recognisable brands.
- Free Hyperoptic broadband if you live in a Hyperoptic area.
- Enhanced pay for new parents.
What happens next?
You apply. We carefully review your application. We'll get back to you — even if it's a no (for now).
For more information on the Hiring Manager or team for this role, please reach out to Emma Mantle who can support with additional questions.
Principle Telecomms Engineer in Newcastle upon Tyne employer: Hyperoptic
Hyperoptic is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a generous benefits package including 25 days of paid holiday, private medical insurance, and enhanced parental pay. Our hybrid working model in Hammersmith fosters a collaborative and inclusive work culture, where you will have the opportunity to lead critical commercial strategies and make a significant impact on our ambitious growth plans while enjoying the flexibility of global remote working for up to two weeks a year.
