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- Tasks: Maintain and improve network infrastructure while ensuring excellent customer experience.
- Company: Join Hyperoptic, a leading telecommunications company focused on delivering high-quality broadband services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts from top brands.
- Why this job: Be part of a dedicated team that values innovation and customer satisfaction in a growing industry.
- Qualifications: Full UK driving licence, IT literacy, and experience in telecommunications required.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
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Rota: Working rota will be 6 out of 7 days per week
About the role and the Team:
As a Network Maintenance Engineer, you need to be an experienced, highly skilled individual, motivated, logical and quick to react. You will be responsible for the upkeep and improvement of our network infrastructure. You\’ll be joining a hardworking and dedicated team and will play an integral part in delivering, configuring and constantly improving our network to ensure a fantastic customer experience as we grow.
Network operations is accountable for designing, planning, building, maintaining and operating a fully redundant platform that meets its availability and capacity targets, optimising cost and designed to scale in line with customer growth and new requirements. The purpose of this role is to maintain the network and ensuring that outages are solved as quick as possible, and the network is held up to quality standards.
What will you be doing?
- Assist the NOC department in network upgrades and proactive maintenance.
- Assisting various departments in the deployment of new sites / new network
- Carrying out day-to-day maintenance of existing infrastructure
- Support the Lead Engineer/Manager and the team to ensure the key deliverables are maintained and delivered
- Installing, configuring and testing new network equipment
- Adhering to good practice guidance and comply with health, safety and welfare policies including procedures relating to the reporting of accidents
- Completing all risk assessments before any work is undertaken
- Ensure that all site related documents are completed and updated daily, ensuring attention to detail is maintained and the information captured is transparent and accurate
- You will take ownership of any site issues and work with others to ensure that a resolution is found and documented
- Communicate with your Lead Engineer/ Network Maintenance Manager on issues as they occur.
- Working as a Hyperoptic engineer and you will need to build good working relationships across the business.
- Delivering an excellent customer experience for the customer.
- Attend or Run all tool box talks, team meeting and team calls with your colleagues to ensure compliance and standards are met.
What we are looking for:
- Full UK Driving license required with no more than 6 points on your license
- Good IT literacy (MS Word, Excel, Outlook)
- Experience of working in BT Exchanges and Data Centre\’s or equivalent experience
- Proven experience within Telecommunications Industry
- Be flexible and can-do attitude
- Ability to work independently without direct supervision
- Strong communications skills
- Tenacity and determination to deliver results
- Strong problem-solving skills
- Accuracy and attention to detail.
Some of our key Benefits
- 25 days\’ paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
- Private medical Insurance provided by AXA health
- Life assurance giving you cover of 4 times your base salary
- Partnership with the Kings Trust
- Our pension scheme matches your contributions up to 4%
- Retail offers — discounts from hundreds of recognisable brands
- Free Hyperoptic broadband if you live in a Hyperoptic area
- Enhanced pay for new parents
For more information on the Hiring Manager or team for this role, please reach out to Emma Mantlewho can support with additional questions.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
Telecommunications
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Network Maintenance Engineer employer: Hyperoptic
Contact Detail:
Hyperoptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Maintenance Engineer
✨Tip Number 1
Familiarise yourself with Hyperoptic's network infrastructure and services. Understanding their specific technologies and how they operate will give you an edge during interviews, as you'll be able to speak knowledgeably about their systems.
✨Tip Number 2
Network with current or former employees of Hyperoptic on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for technical questions by brushing up on your problem-solving skills related to network maintenance. Be ready to discuss past experiences where you've successfully resolved network issues, as this will demonstrate your capability in a practical context.
✨Tip Number 4
Showcase your flexibility and can-do attitude during any interactions with the hiring team. Highlighting your willingness to adapt and take on challenges will resonate well with the values of a dynamic company like Hyperoptic.
We think you need these skills to ace Network Maintenance Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network maintenance and telecommunications. Emphasise your skills in problem-solving, attention to detail, and any specific technologies or equipment you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how your background aligns with Hyperoptic's needs. Mention your ability to work independently and your experience in maintaining network infrastructure.
Highlight Relevant Experience: In your application, clearly outline your previous roles in network maintenance or telecommunications. Include specific examples of how you've contributed to network upgrades or resolved outages quickly.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with team members or clients in past positions. This will demonstrate your ability to build good working relationships.
How to prepare for a job interview at Hyperoptic
✨Show Your Technical Skills
As a Network Maintenance Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with network upgrades, maintenance, and troubleshooting. Bring examples of past projects or challenges you've faced and how you resolved them.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Share specific instances where you quickly identified and resolved network issues. This will show your potential employer that you can handle the fast-paced environment of network maintenance.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, as you'll need to collaborate with various departments and ensure everyone is on the same page.
✨Demonstrate a Customer-Centric Approach
Since delivering an excellent customer experience is a key part of the role, be prepared to discuss how you've prioritised customer needs in previous positions. Share examples of how you've gone above and beyond to ensure customer satisfaction, especially during network outages or upgrades.
