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- Tasks: Lead ITIL practices and enhance service management across technology operations.
- Company: Join Hyperoptic, a forward-thinking company revolutionising connectivity.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant impact in the telecom industry.
- Why this job: Make a real difference in customer experience through innovative service management.
- Qualifications: Degree in IT or related field with extensive service management knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Hyperoptic is seeking a Head of Service Configuration, Change & Transition to lead the establishment and governance of Service Management disciplines across its IT and Network technology estate. This role is crucial in delivering a scalable and resilient operational environment that enhances customer experience.
Responsibilities include:
- Governing ITIL practices
- Leading service performance governance
- Continuous improvement leveraging automation
Candidates should have a degree in IT or a related field, extensive knowledge in service management, and experience in telco operations.
Senior Leader, ITIL Change & Service Transition in London employer: Hyperoptic
Contact Detail:
Hyperoptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Leader, ITIL Change & Service Transition in London
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working at Hyperoptic. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL practices and service management principles. We want you to showcase your expertise and how it aligns with Hyperoptic's goals. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve improved service performance or led successful transitions. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to make a difference in the telco space.
We think you need these skills to ace Senior Leader, ITIL Change & Service Transition in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight your knowledge in ITIL practices and any relevant telco operations experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Head of Service Configuration, Change & Transition role. Share specific examples of how you've led service performance governance or implemented continuous improvement in past roles.
Showcase Your Leadership Skills: Since this is a senior position, we want to see your leadership style. Include details about how you've successfully managed teams or projects in the past, especially in service management disciplines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hyperoptic
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've implemented ITIL practices in previous roles, especially in service configuration and change management. This will show that you understand the framework and can apply it effectively.
✨Showcase Your Leadership Skills
As a Senior Leader, you'll need to demonstrate your ability to lead teams and drive change. Prepare examples of how you've successfully led service performance governance or continuous improvement initiatives in the past. Highlight your experience in telco operations to make your case even stronger.
✨Emphasise Automation Experience
Hyperoptic is looking for someone who can leverage automation for continuous improvement. Be ready to discuss specific tools or processes you've used to automate service management tasks. This will illustrate your forward-thinking approach and ability to enhance operational efficiency.
✨Prepare Questions About Their Operations
Show your interest in Hyperoptic by preparing insightful questions about their current service management practices and challenges. This not only demonstrates your enthusiasm for the role but also gives you a chance to assess if the company aligns with your career goals.