At a Glance
- Tasks: Manage complex employee relations cases and provide expert advice to managers and HR Business Partners.
- Company: Hyperoptic is a leading broadband provider, recognised for its excellent customer service and workplace culture.
- Benefits: Enjoy 25 days' paid holiday, private medical insurance, and enhanced pay for new parents.
- Other info: The position is based in Hammersmith, London with hybrid working (3 days in office).
- Why this job: This role offers the chance to influence organisational change in a high-performing culture.
- Qualifications: Candidates should be degree qualified and/or CIPD qualified with significant ER casework experience.
The predicted salary is between 40000 - 50000 £ per year.
Office location with Hybrid working: Hammersmith London (3 days in office)
About The Role And The Team
At Hyperoptic our people are central to everything we do. We're looking for an experienced and commercially minded Employee Relations Manager to lead on complex ER casework, support organisational change, and help ensure we continue to build a fair, high‑performing and respectful workplace culture. This is an opportunity to work across the business, partnering with managers, HR Business Partners, Directors and the Executive team to deliver practical, balanced and legally compliant people solutions.
You will manage the end‑to‑end employee relations casework for Hyperoptic ensuring that we act in the right way, both managing your own mid‑to‑complex cases and ensuring that we are managing risk appropriately. You will also be responsible for supporting organisational change, where we aim to treat people with respect and deliver the right outcomes for the business. You'll be able to tailor your approach working with both individual line managers and providing advice to our Managers and Executive team as needed with support from more senior colleagues as necessary.
What will you be doing?
- Managing complex employee relations cases end‑to‑end, including disciplinary, grievance, capability and absence matters
- Providing expert advice and coaching to managers and HR Business Partners to ensure fair, consistent and commercially focused outcomes
- Leading and supporting organisational change activity, including restructures, redundancy consultations, and senior exits
- Identifying and managing employee relations risk, escalating where appropriate and recommending pragmatic solutions
- Developing, reviewing and implementing HR policies in line with employment legislation and best practice
- Building strong relationships with key stakeholders across the business, including senior leaders
- Managing relationships with external legal counsel where required
- Leading or contributing to key ER and people‑related projects
- Supporting the continuous improvement of ER processes, documentation and ways of working
What we are looking for?
- Degree qualified and/or CIPD qualified (Level 5 or above preferred)
- Significant experience managing complex ER casework within a fast‑paced, multi‑site organisation
- Strong experience supporting organisational change, including redundancy and consultation processes
- Excellent working knowledge of UK employment law and HR best practice
- Proven ability to influence and coach managers at all levels, including senior stakeholders
- Strong policy drafting and written communication skills with excellent attention to detail
- Confident managing sensitive situations with professionalism and sound judgement
- Able to balance employee experience with commercial priorities
- Proactive, resilient and comfortable taking ownership to drive cases through to resolution
Why work for us?
We are proud to have been recognised as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).
Going beyond the expected Whatever We're Doing – Whether We're Liaising With Property Professionals, Delivering Our Network, Or Installing In a Customer's Home, Going Beyond The Expected Is The Benchmark For Everything We Do.
How We Work Is Shaped By Our Three Culture Principles:
- We work smarter, together
- We stay focused
- We strive for excellence
Some of our key Benefits
- Competitive salary
- Global Remote working for up to 2 weeks per year for those who are able to work remotely
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
- Private medical Insurance provided by AXA health
- Life assurance giving you cover of 4 times your base salary
- Partnership with the Kings Trust
- Our pension scheme matches your contributions up to 4%
- Retail offers — discounts from hundreds of recognisable brands
- Free Hyperoptic broadband if you live in a Hyperoptic area
- Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
Employee Relations & Policy Manager (4202) in London employer: Hyperoptic
Hyperoptic, located in Hammersmith, London, has been awarded the Great Place to Work Certification and offers competitive benefits like 25 days' holiday. The team values going beyond expectations and focuses on collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations & Policy Manager (4202) in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hyperoptic!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hyperoptic.
We think you need these skills to ace Employee Relations & Policy Manager (4202) in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hyperoptic. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hyperoptic and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hyperoptic. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hyperoptic's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hyperoptic
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hyperoptic.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hyperoptic will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hyperoptic and how you would contribute to adapting HR strategies.
