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- Tasks: Lead strategic operations for high-quality broadband installations and ensure on-time delivery.
- Company: Join Hyperoptic, the UK's most loved broadband provider, awarded for excellence.
- Benefits: Enjoy 25 days holiday, private medical insurance, and global remote working options.
- Why this job: Shape the future of broadband while leading a dynamic team in a thriving environment.
- Qualifications: Experience in operational management and large-scale projects, with strong leadership skills.
- Other info: Be part of a culture that values innovation, teamwork, and continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Location: Hammersmith London with hybrid working
The Head of New Build is responsible for providing strategic and operational leadership across Hyperoptic's New Build function, ensuring the successful delivery of high‑quality, on‑time installations that uphold our market‑leading promise of same‑day activation for new residents. This role leads a team of Regional Delivery Managers, partners closely with cross‑functional teams, and drives a culture of excellence, accountability, and continuous improvement. With a strong focus on safety, quality, customer experience, and operational performance, the New Build Delivery Lead plays a pivotal role in shaping mid‑term strategy, embedding effective delivery frameworks, and strengthening client relationships to achieve outstanding penetration rates and long‑term growth.
What will you be doing?
- Operational Planning & Delivery
- Develop and set mid‑term strategies for the New Build function, aligning with wider business objectives and market requirements.
- Translate strategy into actionable plans and lead cross‑functional execution to ensure successful delivery across peer groups and dependent teams.
- Communicate strategy and progress effectively both upwards and downwards within the organisation, ensuring clarity, alignment, and shared accountability.
- Accountable for the on‑time delivery of New Build premises, ensuring all activations meet Hyperoptic's quality standards and support the company's USP of same‑day service availability.
- Ensure all operational partners and contractors are held to account on delivery timelines, quality outcomes, and performance commitments.
- Embed strong governance frameworks that maintain visibility of project progress, risks, and delivery milestones.
- Leadership and People Management
- Lead, motivate, and develop a team of Regional Delivery Managers to deliver a 5‑star customer experience across all New Build projects.
- Provide clear, structured, and confident leadership that enables teams to operate with high levels of effectiveness and accountability.
- Foster a culture of continuous improvement, curiosity, and proactive problem‑solving across the delivery organisation.
- Drive a safety‑first and quality‑first mindset, ensuring teams consistently comply with standards, policies, and best practices.
- Identify opportunities to enhance service levels, efficiency, and operational effectiveness through improvements in processes, technologies, and ways of working.
- Champion innovation and challenge existing practices to ensure Hyperoptic remains competitive and operationally excellent in delivery performance.
- Cross Functional Collaboration
- Work end‑to‑end across departments, including Build, Commercial, Product, Service, and Client Engagement, to ensure seamless client relationships and a high‑quality customer journey.
- Collaborate with internal and external partners to drive market‑leading penetration rates with ISPs across New Build developments.
- Strengthen relationships with business partners, holding them accountable for quality, compliance, and commercial outcomes.
- Communications
- Lead in preparation of high-quality communications for key meetings such as Operational Review and Board meetings.
- Work with comms team to coordinate internal messaging to New Build and Hypernet audience.
What we are looking for
- Bachelor's degree or equivalent
- Prince2 Qualified
- A seasoned professional who has extensive operational management experience
- Experience of large, national scale operations ideally gained within the telecommunications infrastructure environment
- Experience working in a number and target driven environment
- Experience in implementing organizational and operating model change
- Creative, a lateral thinker with ability to manage a multitude of complex functions, tasks and projects simultaneously
- Experience working on large infrastructure projects considering budgets, resource planning and H&S requirements
- Highly motivated to achieve business goals
- Very organised and methodical in your approach to work
- Strong interpersonal skills and an ability to clearly direct others. A Team player
- Excellent accuracy and attention to detail
Why work for us?
We’re in our customer’s corner and our vision is to be the UK’s most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We’re also very proud to have been awarded Great Place to Work Certification (2022-23) and UK’s Best Workplaces for Wellbeing (2022).
Going beyond the expected
Whatever we’re doing – whether we’re liaising with property professionals, delivering our network, or installing in a customer’s home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
- We work smarter, together
- We stay focused
- We strive for excellence
Some of our key Benefits
- Global Remote working for up to 2 weeks per year for those who are able to work remotely
- 25 days’ paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
- Private medical Insurance provided by AXA health
- Life assurance giving you cover of 4 times your base salary
- Partnership with the Kings Trust
- Our pension scheme matches your contributions up to 4%
- Retail offers — discounts from hundreds of recognisable brands
- Free Hyperoptic broadband if you live in a Hyperoptic area
- Enhanced pay for new parents
We’re committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply
- We carefully review your application
- We’ll get back to you — even if it’s a no (for now)
Head of New Build Operations employer: Hyperoptic
Contact Detail:
Hyperoptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of New Build Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your experience in operational management and how you can contribute to their mission of delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Hyperoptic.
We think you need these skills to ace Head of New Build Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of New Build Operations role. Highlight your experience in operational management and how it aligns with our mission at Hyperoptic. We want to see how you can contribute to our culture of excellence!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles. We love seeing candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you're the right fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hyperoptic!
How to prepare for a job interview at Hyperoptic
✨Know Your Stuff
Before the interview, dive deep into Hyperoptic's New Build function and its strategic goals. Familiarise yourself with their market-leading promise of same-day activation and think about how your experience aligns with their operational planning and delivery expectations.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Be ready to discuss how you foster a culture of continuous improvement and accountability, as these are key aspects of the Head of New Build Operations role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves cross-functional collaboration, be prepared to explain how you would communicate strategies and progress effectively across different teams within the organisation.
✨Emphasise Safety and Quality
Given the focus on safety and quality in this role, come equipped with examples of how you've implemented safety-first mindsets and quality standards in previous projects. This will demonstrate your commitment to upholding Hyperoptic's values.
