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- Tasks: Lead strategic operations for high-quality, on-time broadband installations.
- Company: Join Hyperoptic, the UK's most loved broadband provider.
- Benefits: Competitive salary, remote work options, and generous holiday allowance.
- Why this job: Shape the future of broadband with a focus on excellence and innovation.
- Qualifications: Experience in operational management and large-scale projects required.
- Other info: Dynamic team culture with a commitment to continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Head of New Build is responsible for providing strategic and operational leadership across Hyperoptic's New Build function, ensuring the successful delivery of high‑quality, on‑time installations that uphold our market‑leading promise of same‑day activation for new residents. This role leads a team of Regional Delivery Managers, partners closely with cross‑functional teams, and drives a culture of excellence, accountability, and continuous improvement. With a strong focus on safety, quality, customer experience, and operational performance, the New Build Delivery Lead plays a pivotal role in shaping mid‑term strategy, embedding effective delivery frameworks, and strengthening client relationships to achieve outstanding penetration rates and long‑term growth.
What will you be doing?
- Operational Planning & Delivery
- Develop and set mid‑term strategies for the New Build function, aligning with wider business objectives and market requirements.
- Translate strategy into actionable plans and lead cross‑functional execution to ensure successful delivery across peer groups and dependent teams.
- Communicate strategy and progress effectively both upwards and downwards within the organisation, ensuring clarity, alignment, and shared accountability.
- Accountable for the on‑time delivery of New Build premises, ensuring all activations meet Hyperoptic's quality standards and support the company's USP of same‑day service availability.
- Ensure all operational partners and contractors are held to account on delivery timelines, quality outcomes, and performance commitments.
- Embed strong governance frameworks that maintain visibility of project progress, risks, and delivery milestones.
- Leadership and People Management
- Lead, motivate, and develop a team of Regional Delivery Managers to deliver a 5‑star customer experience across all New Build projects.
- Provide clear, structured, and confident leadership that enables teams to operate with high levels of effectiveness and accountability.
- Foster a culture of continuous improvement, curiosity, and proactive problem‑solving across the delivery organisation.
- Drive a safety‑first and quality‑first mindset, ensuring teams consistently comply with standards, policies, and best practices.
- Continuous Improvement & Efficiency
- Identify opportunities to enhance service levels, efficiency, and operational effectiveness through improvements in processes, technologies, and ways of working.
- Champion innovation and challenge existing practices to ensure Hyperoptic remains competitive and operationally excellent in delivery performance.
- Cross Functional Collaboration
- Work end‑to‑end across departments, including Build, Commercial, Product, Service, and Client Engagement, to ensure seamless client relationships and a high‑quality customer journey.
- Collaborate with internal and external partners to drive market‑leading penetration rates with ISPs across New Build developments.
- Strengthen relationships with business partners, holding them accountable for quality, compliance, and commercial outcomes.
- Communications
- Lead in preparation of high‑quality communications for key meetings such as Operational Review and Board meetings.
- Work with comms team to coordinate internal messaging to New Build and Hypernet audience.
What We Are Looking For
- Bachelor's degree or equivalent
- Prince2 Qualified
- A seasoned professional who has extensive operational management experience
- Experience of large, national scale operations ideally gained within the telecommunications infrastructure environment
- Experience working in a number and target driven environment
- Experience in implementing organizational and operating model change
- Creative, a lateral thinker with ability to manage a multitude of complex functions, tasks and projects simultaneously
- Experience working on large infrastructure projects considering budgets, resource planning and H&S requirements
- Highly motivated to achieve business goals
- Very organised and methodical in your approach to work
- Strong interpersonal skills and an ability to clearly direct others. A Team player
- Excellent accuracy and attention to detail
Why work for us?
We’re in our customer’s corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done. Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We’re also very proud to have been awarded Great Place to Work Certification (2022-23) and UK’s Best Workplaces for Wellbeing (2022).
Going beyond the expected
Whatever we’re doing – whether we’re liaising with property professionals, delivering our network, or installing in a customer’s home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
- We work smarter, together
- We stay focused
- We strive for excellence
Some of our key Benefits
- Competitive salary
- Global Remote working for up to 2 weeks per year for those who are able to work remotely
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
- Private medical Insurance provided by AXA health
- Life assurance giving you cover of 4 times your base salary
- Partnership with the Kings Trust
- Our pension scheme matches your contributions up to 4%
- Retail offers — discounts from hundreds of recognisable brands
- Free Hyperoptic broadband if you live in a Hyperoptic area
- Enhanced pay for new parents
We’re committed to providing equal opportunities to all applicants and employees. We welcome applications from candidates from all walks of life.
What happens next?
- You apply
- We carefully review your application
- We’ll get back to you — even if it’s a no (for now)
Head of New Build employer: Hyperoptic
Contact Detail:
Hyperoptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of New Build
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of New Build role.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your operational management experience and how you've led teams to success. Use specific examples to demonstrate your ability to drive performance and foster a culture of excellence.
✨Tip Number 3
Research Hyperoptic inside out! Understand their values, recent achievements, and challenges in the telecommunications sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Hyperoptic and contributing to our mission of delivering top-notch broadband services.
We think you need these skills to ace Head of New Build
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and leadership. We want to see how your skills align with our mission of delivering high-quality installations and customer experiences.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven success in previous roles. Whether it’s improving processes or leading a team, we love to see quantifiable results that demonstrate your impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key messages stand out. Avoid jargon unless it’s relevant to the role, and ensure your passion for the position shines through.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hyperoptic
✨Know Your Stuff
Before the interview, dive deep into Hyperoptic's New Build operations. Understand their market position, recent projects, and how they deliver on their promise of same-day activation. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Leadership Skills
As a Head of New Build, you'll be leading teams. Prepare examples that highlight your leadership style, how you've motivated teams in the past, and how you foster a culture of continuous improvement. Be ready to discuss specific challenges you've overcome in previous roles.
✨Emphasise Cross-Functional Collaboration
Hyperoptic values collaboration across departments. Think of instances where you've successfully worked with different teams to achieve a common goal. Be prepared to discuss how you can strengthen relationships with internal and external partners to enhance customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational planning abilities. Practice articulating your thought process when faced with challenges, especially in large-scale operations. This will demonstrate your strategic thinking and ability to manage complex projects.
