At a Glance
- Tasks: Support the management and improvement of our field network infrastructure.
- Company: Join a leading telecommunications provider recognised for excellence.
- Benefits: Enjoy 25 days holiday, private medical insurance, and remote work options.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact on network reliability and customer experience.
- Qualifications: Experience in telecommunications or related fields and strong teamwork skills.
The predicted salary is between 29700 - 36300 £ per year.
Job title: Field Asset & Programme Support Officer
Office location with Hybrid working: Hammersmith, London 3 days per week
About the role and the Team:
We are looking for a proactive and organised Field Network Asset & Programme Specialist to support the management, maintenance, and continuous improvement of our field network infrastructure.
This is an exciting opportunity to play a key role in ensuring the reliability, performance, and long-term sustainability of critical telecommunications assets. Working closely with engineering, operations, maintenance, and project delivery teams, you will support asset lifecycle activities, maintenance programmes, performance reporting, and field-based initiatives that improve network availability and customer experience.
What will you be doing?
- Support the day-to-day management of field network assets to ensure they are maintained effectively.
- Monitor asset performance and escalated issues that may impact reliability, availability or service quality.
- Maintain accurate asset records and support reporting activities.
Maintenance Planning & Continuous Improvement
- Assist in the delivery of proactive maintenance programmes to reduce faults and repeat incidents.
- Review maintenance and performance data to identify trends and areas for improvement.
- Support the implementation of maintenance best practices and process improvements.
- Contribute to asset lifecycle and obsolescence management activities.
- Help identify ageing or underperforming equipment requiring upgrade or replacement.
- Support planning and coordination of asset renewal initiatives.
Field Programme Delivery
- Assist in the delivery of field programmes and maintenance projects, ensuring activities are completed in line with agreed plans.
- Support programme tracking, scheduling, reporting, and coordination.
- Monitor progress and highlight potential delays or issues.
Risk & Performance Monitoring
- Help identify operational risks and support mitigation activities.
- Track key performance indicators (KPIs) and contribute to regular performance reporting.
- Support investigations into recurring issues and service impacts.
Stakeholder Coordination
- Work collaboratively with engineering, operations, maintenance, and project delivery teams.
- Provide timely updates on programme progress, risks, issues, and achievements.
- Support effective communication between internal and external stakeholders.
What we are looking for?:
- Experience within field maintenance, telecommunications, utilities, infrastructure, or a related operational environment.
- Understanding of maintenance planning and asset lifecycle management principles.
- Exposure to project delivery, programme coordination, or operational support activities.
- Ability to analyse data, identify trends, and support decision-making.
- Strong communication, organisational, and teamwork skills.
- Proficiency in Microsoft Office applications, particularly Excel and reporting tools.
Why work for us?
We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).
Some of our key Benefits
- Global Remote working for up to 2 week per year for those who are able to work remotely
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
- Private medical Insurance provided by AXA health
- Life assurance giving you cover of 4 times your base salary
- Partnership with the Kings Trust
- Our pension scheme matches your contributions up to 4%
- Retail offers — discounts from hundreds of recognisable brands
- Free Hyperoptic broadband if you live in a Hyperoptic area
- Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
Field Asset and Programme Support Officer employer: Hyperoptic
Hyperoptic is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a generous benefits package including 25 days of paid holiday, private medical insurance, and enhanced parental pay. Our hybrid working model in Hammersmith fosters a collaborative and inclusive work culture, where you will have the opportunity to lead critical commercial strategies and make a significant impact on our ambitious growth plans while enjoying the flexibility of global remote working for up to two weeks a year.
StudySmarter Expert Advice🤫
We think this is how you could land Field Asset and Programme Support Officer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Hyperoptic and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Hyperoptic.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Field Asset and Programme Support Officer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Hyperoptic.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Hyperoptic.
How to prepare for a job interview at Hyperoptic
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
