HR Business Partner

Job title: HR Business Partner (12 month FTC)

Office location with Hybrid working: Hammersmith London (Hybrid working – 3 days per week in the office)

About the role and the Team:

As an HR Business Partner, you'll play a key role in supporting specific departments, partnering closely with leaders and managers to deliver a high-quality, commercially focused HR service. You'll provide trusted HR advice across the full employee lifecycle, using your professional judgement to help managers navigate people matters, build their people-management capability and create a positive employee experience. You'll work alongside our People Services Team, bringing a proactive, solutions-focused approach to more complex and business-critical people needs.

This is a varied role where you'll have the opportunity to lead and contribute to people projects, improve ways of working and help shape how we support our people and managers across the business. We're a fast-moving team, so you'll need to be comfortable managing competing priorities, adapting quickly and working at pace. We're looking for someone who can move confidently between strategic thinking and hands‑on HR support, build strong relationships with stakeholders at all levels, and provide practical, commercially sound solutions.

Key Responsibilities

• Provide day‑to‑day HR advice and support to managers and employees across a range of people‑related matters.
• Support organisational design, role development, and career pathways.
• Use HR systems and people data to support reporting, analysis, and informed decision‑making.
• Provide guidance on HR policies and basic employment legislation, escalating complex matters when required.
• Support managers with employee relations cases and ensure processes are handled fairly and consistently.
• Assist managers with performance management processes, reviews, and follow‑up actions.
• Support employee development initiatives, career progression, and coaching opportunities.
• Support key HR processes, including onboarding, employee changes, and exits.
• Assist with annual pay reviews, bonus processes, and other reward‑related activities.
• Support employee engagement initiatives and the implementation of related action plans.
• Provide support with interviews and recruitment‑related activities as required.
• Contribute to HR projects and initiatives aimed at improving processes and employee experience.

What We Are Looking For

• Previous experience in an HR Advisor, Junior HR Business Partner, or similar HR role.
• Experience providing HR advice and support to managers and employees.
• Good understanding of HR policies, employment practices, and employee relations.
• Strong communication and stakeholder management skills.
• Ability to support and advise managers on people‑related matters.
• Experience using HR systems and interpreting people data.
• A proactive approach to problem‑solving and continuous improvement.
• Ability to contribute to change initiatives and HR projects.
• Strong organisational skills and attention to detail.
• A collaborative, resilient, and curious approach to work.
• Previous experience across wider HR functions, such as Learning & Development, Employee Relations, or HR Shared Services, would be beneficial.

Whywork for us?

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Global Remote working for up to 2 week per year for those who are able toworkremotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic areaEnhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

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