Engineering Manager - ServiceNow

Office location with Hybrid working: Hammersmith (3 days in office)

About the role and the Team:

We are looking for a technically proficient Engineering Manager with deep expertise in ServiceNow and integrating ServiceNow in a microservice ecosystem to lead the development and operation of critical backend systems. This role combines strong technical skills, product ownership, and team management to deliver robust, scalable solutions that meet business needs.

What will you be doing?

• System Leadership: Own the technical vision and operation of Java-based microservice backend services, ensuring alignment with organizational objectives
• Feature Refinement: Collaborate with stakeholders to define and prioritize user stories, translating them into well-defined features
• EDA Expertise: Leverage Kafka to design and implement real-time, event-driven architectures
• Team Leadership: Manage and mentor developers, fostering a high‑performing and collaborative team environment
• Collaboration: Work closely with other cross‑functional teams to ensure seamless system integration

What we are looking for:

• Demonstrated expertise in the ServiceNow ecosystem, including configuration, customization, and integration with other enterprise systems
• Previous experience in software engineering or a related field
• Ability to think strategically, provide practical solutions, and make sound decisions in complex and evolving product and customer journey environments
• Strong leadership abilities, including the capacity to build and motivate teams, manage change, hold people to account and drive a culture of customer and product focus
• Deep expertise in event‑driven architecture and Kafka – DESIRABLE
• Telecoms experience and/or experience in a start‑up or PE environment – DESIRABLE

Why work for us?

We’re in your corner and our vision is to be the UK’s most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted by 20,000 customers, plus Fair Terms Gold Award 2023. We’re also very proud to have been awarded Great Place to Work Certification (2022‑23) and UK’s Best Workplaces for Wellbeing (2022). In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we’re more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we’re doing – whether we’re liaising with customers, delivering our network, or working on company strategy – going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Global remote working for up to 2 weeks per year for those able to work remotely
• 25 days’ paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving house and volunteering
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children’s Village
• Private medical insurance
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We’re committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply (please send us your CV in English)
• We carefully review your application
• We’ll get back to you – even if it’s a no