Director Risk & Compliance

The Director of Risk and Compliance is a senior leadership role responsible for driving risk management and compliance oversight across the business, ensuring that frameworks, policies, and processes actively drive accountability and action. Success in this role means shifting the organisation from a compliance‑as‑process mindset to a proactive, pragmatic approach that delivers genuine business value.

The Director of Risk & Compliance will play a critical role in identifying gaps, emerging issues, and priority risks, developing robust and realistic mitigation plans, challenging senior leadership, and ensuring clear ownership and timely delivery across teams. They will be accountable for ensuring that company directors are fully aware of, and actively mitigating, the highest‑priority risks, as well as any material compliance gaps requiring attention.

Beyond frameworks and reporting, the Director of Risk & Compliance is about fostering a culture of risk awareness and compliance excellence—promoting transparency, challenging where necessary, and holding themselves and others to account to ensure the right actions happen at the right time. The role is non-finance focused and does not have responsibility for financial reporting, accounting, or treasury activities.

What will you be doing?

• Own and coordinate enterprise‑wide risk oversight, ensuring the right risks receive the right level of focus, challenge, and action across all business functions.
• Identify, assess, and prioritise the risks that matter most—operational, financial, legal, and reputational—so leaders and Directors are focused on the areas of greatest exposure.
• Set the standard for high‑quality mitigation, ensuring risk owners develop pragmatic, proportionate, and effective actions with clear accountability and realistic timelines.
• Compliance Management
• Design and maintain a compliance programme that enables the business, moving beyond tick‑box activity and embedding practical, risk‑based solutions that support performance and decision‑making.
• Act as a key gatekeeper for change, ensuring all systems, process, and people changes are assessed, approved, and implemented in line with compliance requirements and regulatory expectations.
• Monitor regulatory developments proactively, assessing their impact on the business and driving timely, proportionate adaptations.
• Policy Development and Implementation
• Work across the organisation to ensure all policies are developed, regularly reviewed, clearly communicated, well‑understood, and fully embedded in day‑to‑day practice.
• Develop and update compliance and risk management policies and procedures in line with evolving regulations and best practices.
• Stakeholder Engagement
• Provide clear, actionable updates to senior leadership and the Board on compliance and risk activities, gaps, and progress.
• Hold stakeholders accountable for agreed actions and timelines.
• Maintain strong relationships with external stakeholders, including regulators, auditors, and industry bodies.

What we are looking for?

• Degree level education with professional certifications in compliance and risk management (e.g. CCEP, CRCM, CRMA).
• Telco experience is essential.
• Proven experience in risk management and compliance leadership roles.
• Strong knowledge of regulatory frameworks and telco industry standards.
• Experience in regulated industries or working with regulatory bodies (Ofcom).
• Ability to lead teams, manage change, and drive a culture of accountability.
• Strong analytical ability to assess risks and develop mitigation strategies.
• Strategic thinker with sound decision-making in complex environments.
• Proven leadership to build and motivate teams, manage change, and drive compliance culture.

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022).

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together.
• We stay focused.
• We strive for excellence.

Some of our key Benefits

• Global Remote working for up to 2 weeks per year for those who are able to work remotely.
• 25 days' paid holiday increasing each year, to a max of 35.
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer.
• Private medical Insurance provided by AXA health.
• Life assurance giving you cover of 4 times your base salary.
• Partnership with the Kings Trust.
• Our pension scheme matches your contributions up to 4%.
• Retail offers — discounts from hundreds of recognisable brands.
• Free Hyperoptic broadband if you live in a Hyperoptic area.
• Enhanced pay for new parents.

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply.
• We carefully review your application.
• We'll get back to you — even if it's a no (for now).