Hyperlayer is recruiting a Senior Complaints Officer to lead HyperJar complaints within our Operations team. You will own cases end-to-end, coordinate with the BPO partner on fraud disputes, and drive root-cause analysis to improve customer outcomes.
You will handle DISP regulatory timelines, produce regular MI, and escalate any risk or vulnerable-customer considerations while working in a hybrid setup with occasional Paddington office visits.
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Senior Complaints Lead (FinTech) – FOS & RCA Expert employer: Hyperlayer
At Hyperlayer, we pride ourselves on being an innovative employer in the fintech space, offering a dynamic work environment that fosters collaboration and creativity. Our commitment to employee growth is reflected in our comprehensive benefits package, including performance bonuses, generous leave policies, and health insurance, all designed to support your well-being and career development. Join us in our mission to revolutionise banking while enjoying a culture that values diversity, inclusion, and continuous learning.
