Client Implementation Manager

About Hyperlayer

Hyperlayer is a B2B product company, building a platform to revolutionise the world of payments. Hyperlayer transforms digital wallets into smart wallets that change the way people, and businesses, spend money. Wallets powered by Hyperlayer let consumers withdraw money from multiple accounts with a single tap, for a specific purpose.

Team: Engineering

Location: Paddington, London

Employment status: Full-time, Permanent

Reporting to: Client Programme Director

Working week: Monday-Friday

About The Role

We're building out a Client Implementation team to own the post-sale technical delivery experience for our B2B clients. We operate in regulated B2B payments, where every new client integration touches money movement, compliance and live production systems — getting onboarding right is mission‑critical for both our clients and our growth. We're hiring two Client Implementation Managers to be the trusted, technically credible faces of our delivery to clients from contract signature through to steady‑state. This is a build‑the‑team role. You'll join us at the formation of the function, shape how we onboard and implement clients at scale, and partner closely with our internal Tech Delivery team who own the engineering side of delivery. If you thrive in a true startup environment — juggling several complex client programmes at once, comfortable with ambiguity, and resilient when priorities shift — this is the role.

What You'll Do

• Own the end-to-end delivery of client implementations — from kick-off through integration, UAT, go-live and handover to BAU.
• Act as the primary point of contact for client technical and operational stakeholders, translating their needs into clear requirements for our internal teams.
• Run multiple complex client projects concurrently, holding the plan, the risks, the dependencies and the comms across all of them without dropping the ball.
• Coordinate releases with the Tech Delivery team and Engineering — sequencing client‑impacting changes, communicating windows, and ensuring nothing reaches a client before it's ready.
• Drive disciplined project governance: status reporting, RAID logs, change control, scope management, escalation paths.
• Build trusted‑advisor relationships with client tech leads, integration engineers, and ops counterparts — credible enough to push back on unrealistic asks and pragmatic enough to find the path through.
• Partner with Tech POs to ensure client‑driven requirements are well‑defined and tracked through engineering delivery; you own the client conversation, they own the build.
• Support pre‑sales where needed — scoping calls, technical Q&A, implementation timelines for prospective clients.
• Continuously improve our implementation playbook, templates, and tooling as we scale the team.

Qualifications

Essential

• 5+ years managing complex, technical, client‑facing delivery programmes — ideally in payments, banking, fintech or B2B SaaS integrations.
• Demonstrably technically strong: comfortable reading API specs, talking through integration patterns, sequencing release dependencies, and challenging engineering plans constructively. You don't need to code, but you need to keep up in the room.
• Excellent written and verbal communication. You can write a status update an exec will actually read, run a steerco with a difficult client, and translate engineering nuance into plain language and back again.
• Proven ability to run several concurrent projects without losing the plot — strong personal organisation, pragmatic prioritisation, and the resilience to keep momentum when plans change at short notice.
• Track record of partnering with Product and Engineering counterparts as equals — not just relaying requirements but shaping them.
• Comfort with the realities of a startup: imperfect tooling, evolving processes, and the expectation that you'll help fix what's broken rather than wait for someone else to.

Desirable

• Direct experience with payments rails, card schemes, BIN sponsorship, KYC/KYB or related B2B payments concepts.
• Experience standing up an implementation function or playbook from scratch.
• Formal project/programme certifications (PRINCE2, PMP, Agile/Scrum, MSP) — useful but not essential; we care more about how you operate.
• Hands‑on with Jira, Confluence, and modern collaboration tooling.
• Exposure to regulated environments (FCA, EMI, banking partners) and the constraints they bring to release windows.

Benefits

• A performance‑based employee bonus scheme.
• 25 days annual leave plus bank holidays, a day off on your birthday, and an additional day per year of tenure to a maximum of 30.
• Critical illness and life insurance cover.
• AXA PPP Health Insurance, including gym offers.
• Cycle-to-work scheme.
• Referral bonus scheme.
• Workplace nursery scheme.

Work Visa & Sponsorship

We will not be offering UK work visa sponsorship for these roles. Candidates will need an existing non-sponsored right to work in the UK.

Equity, diversity, and inclusion

Hyperlayer’s mission is to make a positive impact on people’s lives, making it easier for everyone to manage their money. Hyperlayer’s commitment to equity, diversity, and inclusion is a key part of this; it helps us better serve our customers, employees, and business partners from every background. We are constantly learning and striving to do better, and we expect all staff to actively take part in this process.

Data Privacy

As part of our recruitment process, Hyperlayer Limited collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations.