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For Companies At a Glance
- Tasks: Drive customer success by maximizing platform value and fostering growth in enterprise accounts.
- Company: Join a leading Martech SaaS company revolutionizing data automation and intelligence for enterprises.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be a key player in customer success, making a real impact on global enterprises' data strategies.
- Qualifications: Experience as a Customer Success Manager with large accounts; strong technical skills and strategic mindset required.
- Other info: French language skills are a plus!
The predicted salary is between 36000 - 60000 £ per year.
We’re working with an established Martech SaaS business that is helping enterprises maximise the value of their data through automation and intelligence. With a strong foothold in the market and a large enterprise customer base, they’re now looking for a Customer Success Manager to drive adoption, retention, and growth across key accounts in EMEA.
The Role
As a Customer Success Manager, you’ll be responsible for ensuring customers see maximum value from the platform, increasing adoption, and driving expansion opportunities within large global accounts. You’ll work closely with enterprise clients, navigating complex organisations and developing strategic engagement plans.
- Drive customer adoption and engagement, ensuring long-term success.
- Own a portfolio of enterprise accounts, focusing on retention and growth.
- Develop strategic success plans, working cross-functionally internal teams.
- Identify and execute expansion opportunities within key accounts.
- Act as a trusted technical advisor, helping customers unlock the full potential of the platform.
Your Profile
- Enterprise CSM experience, working with large, complex accounts.
- Ability to navigate global organisations and engage with senior stakeholders.
- Strong technical acumen.
- A strategic, commercially focused mindset, with a track record of driving retention and expansion.
- French language skills would be a bonus.
Customer Success Manager employer: Hyperity
Contact Detail:
Hyperity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of enterprise clients in the Martech space. Understanding their pain points will help you demonstrate how you can drive adoption and retention effectively.
✨Tip Number 2
Network with professionals in the SaaS and Martech industries. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss your experience with strategic engagement plans. Be ready to share specific examples of how you've successfully navigated complex organizations and driven growth in previous roles.
✨Tip Number 4
If you speak French, highlight this skill during your conversations. Being able to communicate in multiple languages can set you apart and show your ability to engage with a diverse client base.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Success Manager in a Martech SaaS environment. Highlight your experience with enterprise clients and how you've driven adoption and retention in previous roles.
Tailor Your CV: Customize your CV to reflect your experience with large, complex accounts. Emphasize your technical acumen and any strategic initiatives you've led that resulted in customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your skills align with their needs. Mention specific examples of how you've helped clients maximize value from similar platforms.
Highlight Language Skills: If you have French language skills, make sure to mention them prominently in your application. This could set you apart from other candidates and demonstrate your ability to engage with a broader range of clients.
How to prepare for a job interview at Hyperity
✨Showcase Your CSM Experience
Be prepared to discuss your previous experience as a Customer Success Manager, especially with large and complex accounts. Highlight specific examples where you successfully drove adoption and retention.
✨Understand the Company’s Platform
Research the Martech SaaS business and familiarize yourself with their platform. Be ready to explain how you can help customers unlock its full potential and drive value from it.
✨Engage with Strategic Thinking
Demonstrate your ability to develop strategic success plans. Discuss how you would approach engagement with senior stakeholders and navigate complex organizational structures.
✨Prepare for Technical Questions
Since strong technical acumen is essential, be ready to answer questions about the technical aspects of the platform. Show that you can act as a trusted advisor to clients by discussing relevant technical scenarios.
