Insurance Advisor in Fareham

Who are we?

Howden is a global insurance group with employee ownership at its heart.

Together, we have pushed the boundaries of insurance.

We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture.

It's what sets us apart, and the reason our employees have been turning down headhunters for years.

Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Role Purpose

Build long-lasting relationships with prospective and existing clients, delivering professional advice on insurance products and solutions that enable clients to select the products and services that best meet their needs.

• Key Accountabilities
• To be the first point of contact, either in person, on the phone or via email.
• Manage your time effectively during your day-to-day activities, to maximise your availability for our clients, both inbound and outbound calls.
• Identify and pursue new business opportunities to achieve sales targets and expand our client base.
• Provide exceptional client service ensuring that every interaction leaves our clients with a clear and informed understanding of their insurance needs.
• Ensuring that all advice you provide meets the specific needs of each client and is given in a clear and easy-to-understand way so they can make informed financial decisions.
• Maintain a level of activity to ensure you're achieving your targets and objectives.
• Administer insurance products, ensuring that all administration associated with sales and servicing is completed in a timely and accurate manner.
• Managing the timely renewal of existing policies, keeping within the established renewal process
• Support with mid-term adjustments to existing policies
• Administering claims as swiftly and thoroughly as possible whilst keeping both the client and the insurer informed at all stages.
• Adhering to established compliance standards and frameworks
• Maintaining a minimum of 15 hours Continuous Professional Development (CPD) every 12 months to ensure that your product knowledge is always current and up to date.
• Act as an ambassador for Howden and your local branch in the community.
• Actively look for opportunities during each interaction to make our clients aware of other products which may meet their needs and support with any referrals to another business area.
• Continuous improvement

Skills & Experience

Essential

• Clear and effective communication - Ability to explain complex insurance products in a simple and understandable way.
• Strong customer service skills - Building trust and long-term relationships with clients.
• Comfortable with client interactions - Confident dealing with people both in person and over the phone.
• Sales and problem-solving ability - A solution-driven approach to meeting client needs.
• Time management - Ability to prioritise tasks and handle multiple clients effectively.
• Excellent telephone manner - Confidence in professional conversations.

Desirable

• Customer service experience - Previous role in customer-facing environments.
• Additional communication skills - Ability to handle challenging conversations with professionalism.
• Strategic thinking - Developing sales approaches tailored to client needs.
• Industry knowledge - Familiarity with insurance products and regulatory standards.
• Tech-savvy - Comfortable using digital tools to manage client relationships such as a CRM system or similar
• Rewards
• 22 days holiday, increasing to 27 days through service (plus bank holidays)
• Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us
• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Discount on gym membership across the UK - national and local gyms included
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more information will be made available through the recruitment process

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try
• #J-18808-Ljbffr