At a Glance
- Tasks: Support client services and operations with various administrative and technical duties.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible work-life balance, career progression, and a supportive team environment.
- Other info: Diverse workplace with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: No experience needed; just a desire to learn and grow in insurance.
The predicted salary is between 44595 - 54505 £ per year.
Who are we?
Howden is a global insurance group with employee ownership at its heart.
Together, we have pushed the boundaries of insurance.
We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture.
It's what sets us apart, and the reason our employees have been turning down headhunters for years.
Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
The Role
The jobholder will carry out a range of broking and technical duties to support the Client Service and Operations teams ensuring that their activities are completed in accordance with the relevant Company and/or Group policies.
What you'll do
- Reporting
- Under the direction of Line Manager and other senior colleagues, determines priorities and activities to achieve both business and personal goals
- Manages assigned projects and contributes to other projects as required
- Provides relevant management information as required by senior management
- General
- Carrying our pre renewal tasks and creating a robust document trail in accordance with set parameters for scheme and open market business
- Providing a post renewal service to finalise clients placement and all association actions with responsibility for diary and follow ups as required.
This will include but not be limited to, ERN chasers, Subjectivity chasers, Claims LOGS, chasing of final documents from insurers
- Assisting with Mid Term adjustments as required
- Preparation of claims reports
- Respond to the departments requirements as appropriate
- Responds to clients (internal and external) as appropriate
- Behaves with all clients (internal and external) fairly and ethically
- Finance
- Ongoing management of aged debt
- Management of return of client money
- Management of accounts queries and corrections
- Setting Up and management of Premium Finance loans
- Management of timely debiting and liaising with central Invoice processing team on queries for Open Market
- Preparation of month end invoicing due diligence
- Sales Support
- Maintenance of data on prospecting system
- Prospecting system super user
- Security and Coutnerparty
- Robust knowledge of SCP systems and controls
- Management of SCP queries within the broking teams
- Regulatory and Compliance
- Data input of Contract Certainty
- Input and review of FCA Classifications and other regulatory data points
- Highlighting of upcoming Vulnerable Customers and associated actions
- Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedure
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if any)
- Maintains accurate records and deals with correspondence appropriately
- Operates in an honest, professional and ethical manner
- Strictly adheres to the Group Employee Code of Conduct
- Completes all relevant regulatory training
- Data Quality & management & IT
- Responsibility for quality of data input
- Resource to input or correct data as required by the business
- System testing support, policy migration and crisis management support in relation to IT projects and deployments
Who we're looking for
Experience not essential, training will be given.
However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance.
- Understanding of processes and procedures within the insurance market
- Attention to detail with the ability to produce accurate documentation and to file documents appropriately
- Ability to work independently and within a team
- Good prioritisation and organisational skills
- Self -motivated
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- GCSE's (or equivalent) including mathematics and English Language essential
- Technically proficient in MS Office software, including Work and Excel
- Commitment to work towards CII Qualifications
What do we offer in return?
A career that you define.
At Howden, we value diversity - there is no one Howden type.
Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
- Reasonable adjustments
- We're committed to providing reasonable accommodations at Howden to ensure that our positions align well w
- #J-18808-Ljbffr
Client Services & Operations Support Assistant employer: hyperiongrp
Howden is an exceptional employer, offering a vibrant work culture that prioritises employee ownership and collaboration. With a strong focus on work/life balance, career progression, and sustainability, employees thrive in an environment where their contributions are valued and supported. Located in London, the role of Senior Proportional Treaty Technician provides unique opportunities for professional growth within a dynamic team, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Operations Support Assistant
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like hyperiongrp. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Services & Operations Support Assistant
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hyperiongrp.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on hyperiongrp's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hyperiongrp
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hyperiongrp.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at hyperiongrp will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former hyperiongrp employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
