At a Glance
- Tasks: Deliver exceptional client service and support pension clients with administrative tasks.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy competitive salary, great healthcare, wellbeing offers, and generous pensions.
- Other info: Collaborative environment with opportunities for volunteering and sustainability initiatives.
- Why this job: Make a real difference in the workplace and community while growing your career.
- Qualifications: Strong communication skills and a desire to learn about the Employee Benefits industry.
The predicted salary is between 40500 - 49500 £ per year.
Who are we?
Howden is a global insurance group with employee ownership at its heart.
Together, we have pushed the boundaries of insurance.
We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture.
It's what sets us apart, and the reason our employees have been turning down headhunters for years.
Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
- Client Services Specialist
- Pensions
- HEBW Howden Employee Benefits & Wellbeing
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.
Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture.
That's what sets us apart, and why we nurture and retain the best talent in the market.
Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Role Overview
Howden are seeking a Client Services Specialist to achieve success for our clients.
This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client's needs.
- Role Responsibilities
- Provide pension administrative servicing support for our pension clients, working collaboratively alongside the Pension Consultancy Team and inline with the client's Scope of Service agreement
- Complete work for scheme renewals or market reviews in line with clients' requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production
- Monitor insurers' performance on behalf of clients and challenge insurer as appropriate to resolve any issues
- Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver this
- Update all internal systems as per process ensuring we remain compliant
- Ownership of and proactive management of your workload
- Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities
- Provide peer review support as necessary.
- Role Requirements
- Strong prioritisation and work management skills
- Excellent attention to detail
- Ability to communicate clearly and efficiently (both verbally and written) with clients, insurers, internal and external stakeholders
- Strong ability to work collaboratively with colleagues
- Good understanding of all Group Pension providers in the current market
- Good understanding of industry regulations, compliance requirements and technical specifications
- Good understanding of the Employee Benefits sector and its associated products
- Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential
- RO1 & RO4 held, this is preferred but not essential. The business will support you in working towards this
- Motivated with a strong desire to learn about the Employee Benefits industry and specifically the Group Pension sector.
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
- great healthcare provision
- a wide variety of wellbeing offers
- competitive salary
- generous pensions
- volunteering in the community
- sustainability goals
3 What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.
We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
We've travelled far since opening our first office in 1994.
Back then we were local experts - based in London, with direct access to the world's biggest insurance market.
We're still locals, and we still deliver the right advice and the right insurance to our clients.
But now, we're local all over the world.
With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world.
But our values haven't changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our empl
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Client Service Specialist- Pension employer: hyperiongrp
Howden is an exceptional employer that prioritises employee ownership and a vibrant work culture, making it a unique place to thrive professionally. With a strong focus on work/life balance, career progression, and a collaborative environment, employees are empowered to make meaningful contributions while enjoying opportunities for personal development and community engagement. Joining Howden means being part of a passionate team dedicated to driving change and supporting one another in a fast-paced, inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist- Pension
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like hyperiongrp. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Service Specialist- Pension
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hyperiongrp.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on hyperiongrp's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hyperiongrp
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hyperiongrp.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at hyperiongrp will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former hyperiongrp employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
