Broking Support Assistant

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

ROLE PROFILE

Broking Support Assistant

ROLE PURPOSE

The jobholder will carry out a range of administrative duties to support the work of their team and will ensure that their activities are completed in accordance with the relevant Company and/or Group policies.

KEY ACCOUNTABILITIES

• Planning/Reporting
  • Under the direction of line manager and senior colleagues, determines priorities and activities to achieve business and personal goals
  • Will input into plans , as required e.g. through team meetings or informal conversations, to ensure achievement of business goals
  • Manages assigned projects and contribute to other projects as required
  • Provides relevant management information to senior management
• Technical
  • Data entry and data computation on Company systems and Excel Spreadsheets
  • Ensure up to date records are maintained at all times on the Company systems for the department
  • Manage and utilize Document management systems (whether paper based or electronic) on behalf of the whole department including but not not limited to printing, copying, scanning, assembling, uploading and mailing.
  • Manage and utilize Archiving, Filing and other systems on behalf of the whole department (either paper based or electronic, as appropriate)
  • Keeps informed of all regulatory and legal changes which impacts on the job role
  • Ensures up to date records are maintained at all times on the Company systems
  • Responds appropriately to urgent issues as they arise
• Policy, Process and Procedures
  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
• Environment, Customer Focus and Relationships
  • Respond to the department's requirements as appropriate
  • Responds to the clients(both internal and external) requirements as appropriate
  • Behaves with all clients (both internal and external) fairly and ethically
  • Shares information that could be beneficial to the Operating Entity/Group
• People Management/Personal Development
  • The job holder has no direct reports
  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
• Regulatory and Compliance
  • The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
  • Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if any)
  • Maintains accurate records and deals with correspondence appropriately
  • Operates in an honest, professional and ethical manner
  • Strictly adheres to the Group Employee Code of Conduct
  • Completes all relevant regulatory training
  • Ensures competence of self and direct reports (if any)

PERSON SPECIFICATION

• Knowledge/Experience
  • Experience not essential, training will be given. However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance.
  • Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
  • Understanding of processes and procedures within the insurance market
• Skills/Behaviours
  • Attention to detail with ability to produce accurate documentation and to file documents appropriately
  • Ability to work effectively within a team
  • Prioritisation and organisational skills
  • Self-motivated
  • Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
  • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
  • Able to undertake and demonstrate competence in technical training, as required by the industry regulator
• Qualifications
  • GCSE's (or equivalent