AI Product Manager

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

About the Role

We are looking for an experienced Product Manager to own the AI & Automation product area within our Retail UK & Ireland Product team. You will drive the strategy, roadmap and delivery of AI-powered capabilities across the insurance customer journey, from quote and bind through renewals, claims and servicing. The goal is to help the business move faster, reduce manual effort for branch teams and deliver better outcomes for customers.

This is a high-visibility role supporting our 2030 Vision of scaled, technology-enabled growth. You will work closely with Business Partner, Engineering, UX/UI, Compliance, market leaders and branch and operations stakeholders to turn AI opportunity into shipped, adopted products and commercially valuable transformation programmes.

What You'll Do

Product Strategy, Discovery & Delivery

• Own the product strategy and roadmap for AI & Automation, aligned with broader Product team, market and business priorities.
• Identify and prioritise high-value AI use cases across the insurance lifecycle, including document and data extraction, underwriting support, claims triage, CRM and pipeline automation, and agent copilots.
• Translate ambiguous business problems into clear product requirements, working with Engineering to scope solutions that are feasible, valuable and scalable.
• Run structured discovery with branch agents, underwriters, operations teams and market leaders to ground AI initiatives in real workflow pain points and client demand.
• Manage delivery through the full product lifecycle: discovery, requirements, build, testing, rollout, adoption and value realisation.

Commercial & Go-to-Market Leadership

• Help originate, shape and deliver large AI transformation programmes that may span multiple years, functions and parts of the insurance value chain.
• Build and maintain a robust pipeline of AI opportunities across UK&I, partnering with market leaders to convert demand into prioritised initiatives and revenue opportunities.
• Deliver profitable AI-led engagements and product capabilities with clear commercial outcomes, measurable client value and transparent success criteria.
• Define and champion a clear AI narrative for insurance, supported by practical propositions and flagship use cases that anchor client and internal conversations.
• Equip colleagues, market leaders and client-facing teams with practical AI sales tools, demonstrations, business cases and reusable propositions.
• Strengthen the firm's external position through thought leadership, credible use cases and evidence of client and operational impact.

Technology & Product Evolution

• Leverage the current AI ecosystem, including large language models, Microsoft Copilot, cloud platforms and enterprise automation tools, to deliver immediate value using our technology estate.
• Feed proven client and operational demand into the development of proprietary AI-enabled capabilities and reusable product components.
• Ensure technology investment is driven by validated client and user needs, strategic value and measurable outcomes rather than internal agendas.
• Stay current on AI and LLM capabilities and the vendor landscape, and assess their relevance to insurance operations and growth.

Adoption, Governance & Behaviour Change

• Drive practical AI adoption across the wider team and business, embedding AI considerations into relevant propositions, transformation programmes and product decisions.
• Build teams' confidence through training, playbooks and hands-on support focused on practical AI application.
• Identify and remove low-value manual work through AI-enabled products and delivery methods.
• Work with leaders to align objectives, measures and incentives so they support responsible AI-led growth, adoption and delivery.
• Work with Compliance, Legal and Risk to ensure AI features meet regulatory, data governance and responsible AI standards relevant to insurance.
• Represent the AI & Automation workstream in cross-functional planning, stakeholder updates and leadership reviews, and support the Head of Product when needed.

What We're Looking For

Essential

• Proven 5-7 years' experience in product management, as a Product Manager or Product Lead, with direct exposure to AI, automation or data-driven products.
• Experi