At a Glance
- Tasks: Support residents with service charge and rent queries in a busy environment.
- Company: Leading housing organisation committed to customer service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on improving customer satisfaction.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and attention to detail.
The predicted salary is between 32000 - 38000 € per year.
Join a leading housing organisation as an experienced Service Charge & Rent Officer to support during a busy peak period.
Location: London (Hybrid)
Contract: FTC
Salary: £32,000 – £38,000
This is a key role focused on delivering a responsive, customer-focused service, managing a high volume of enquiries relating to service charges, rent, and ground rent—particularly following annual variation notices.
Core focus of the Service Charge & Rent OfficerYou will act as a key point of contact for residents, ensuring queries are handled efficiently, accurately, and professionally. This role plays a vital part in improving customer understanding, reducing escalations, and supporting income protection through effective query resolution.
Day-to-day of the role- Respond to customer enquiries relating to:
- Service charges
- Rent and rent variations
- Ground rent
- Sales packs
- Provide clear and accurate explanations of charges in line with tenancy agreements and lease terms
- Support the issuing and clarification of annual rent and service charge variation notices
- Investigate and resolve queries, liaising with internal teams where required
- Maintain accurate records of all enquiries and responses
- Identify recurring issues and trends, escalating where appropriate
- Contribute to improving customer communication and information provision
- Timely and effective resolution of customer enquiries
- Reduction in complaints and escalations related to service charge queries
- Improved customer understanding and satisfaction
- Protection of income through reduced delays linked to unresolved queries
We are looking for a calm, customer-focused professional who can manage high volumes of enquiries without compromising on quality.
Essential- Experience in a customer-facing role within housing, finance, or service charges
- Strong communication skills, both written and verbal
- Ability to manage a high workload in a fast-paced environment
- High level of accuracy and attention to detail
- Experience within a housing association or local authority
- Understanding of service charges, rent structures, or leasehold processes
Service Charge & Rent Officer employer: Hyperion Partners
Join a dynamic and supportive housing organisation that prioritises employee growth and development, offering a hybrid working model in the vibrant city of London. With a strong focus on customer service and community impact, we foster a collaborative work culture where your contributions are valued, and you can make a real difference in residents' lives. Enjoy competitive salary packages, ongoing training opportunities, and a commitment to work-life balance, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge & Rent Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who work in service charges or rent management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on common queries related to service charges and rent variations. We recommend practising your responses to ensure you can explain complex topics clearly and confidently—just like you would with residents.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled high volumes of enquiries in the past. Highlight your ability to resolve issues efficiently while keeping customers happy—this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Service Charge & Rent Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in housing or finance. We want to see how your skills match the key outcomes of the Service Charge & Rent Officer role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle high volumes of enquiries and improve customer satisfaction.
Showcase Your Communication Skills:Since strong communication is essential, make sure your written application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyperion Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges, rent structures, and leasehold processes. Familiarise yourself with common queries residents might have and be ready to explain them clearly. This will show that you’re not just a candidate, but someone who understands the role inside out.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've handled difficult customer enquiries in the past. This will demonstrate your ability to manage high volumes of queries while maintaining professionalism.
✨Stay Calm Under Pressure
The job can get busy, so think of ways to showcase your ability to stay calm and collected. You could share experiences where you successfully managed a heavy workload or resolved a challenging situation without compromising on quality. This will highlight your suitability for a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during peak periods, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
