At a Glance
- Tasks: Lead service charge management and income maximisation for a diverse housing portfolio.
- Company: Respected housing provider in London with a commitment to excellence.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Other info: Opportunity to lead a high-performing team and innovate in a supportive environment.
- Why this job: Join a dynamic team and drive impactful service improvements in social housing.
- Qualifications: Experience in service charge management and strong financial skills required.
The predicted salary is between 50000 - 60000 € per year.
Join a respected housing provider on a permanent basis in London. Salary – £50,000 – £60,000. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management.
Day‑to‑day of the role
- Service Charge Leadership & Compliance
- Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures.
- Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law.
- Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers.
- Provide expert advice on service charge matters across the organisation.
- Drive continuous improvement through complaint resolution, service reviews, and customer‑focused practices.
- Financial Management & Reporting
- Develop robust service charge budgets for existing stock and new developments.
- Monitor expenditure against budgets, identifying variances and implementing corrective actions.
- Lead year‑end reconciliation processes, including surplus and deficit management.
- Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums.
- Income Collection & Arrears Management
- Oversee service charge billing, debt monitoring, and income recovery processes.
- Ensure accurate administration of payment methods and customer accounts.
- Monitor arrears performance and support sustainable payment arrangements for residents.
- Managing Agent & Stakeholder Management
- Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements.
- Build strong relationships with internal teams, residents, leaseholders, and external partners.
- Support colleagues in managing third‑party relationships and operational delivery.
- Leadership & Service Improvement
- Lead and develop a high-performing service charge and income team.
- Promote a culture of accountability, collaboration, and customer service excellence.
- Drive innovation, process improvements, and system enhancements across the function.
- Support audits, governance activities, and regulatory assurance processes.
Skills you need
- Significant experience within service charge management in social housing or residential property management.
- Strong financial management and budgeting experience.
- Good understanding of service charge legislation, leasehold management, and income recovery.
- Experience managing teams and driving operational improvements.
- Confident communicator with the ability to engage effectively with senior stakeholders and residents.
- Part‑qualified CCAB or equivalent financial qualification desirable.
Service Charge & Income Maximisation Manager employer: Hyperion Partners
As a leading housing provider in London, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our commitment to continuous improvement and innovation ensures that our team members have ample opportunities for professional growth while making a meaningful impact in the community. Join us to be part of a dynamic environment where your expertise in service charge management will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge & Income Maximisation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service charge management and think about how your experience aligns with their goals. We want you to shine, so practice common interview questions and prepare some thoughtful questions to ask them too!
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your knowledge of service charge legislation and best practices. Bring examples of how you've driven improvements in previous roles to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Service Charge & Income Maximisation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge & Income Maximisation Manager role. Highlight your experience in service charge management and financial expertise, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in service charge management and how you've driven improvements in previous positions. Let us know why you’re excited about joining our team!
Showcase Your Stakeholder Skills:Since this role involves a lot of stakeholder management, make sure to highlight your experience in building relationships with residents, leaseholders, and external partners. We love seeing candidates who can communicate effectively and engage with various stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Hyperion Partners
✨Know Your Legislation
Make sure you brush up on the relevant service charge legislation and best practices in social housing. Being able to discuss the Landlord and Tenant Act and other key regulations confidently will show that you’re not just knowledgeable but also serious about compliance.
✨Showcase Your Financial Savvy
Prepare to talk about your experience with financial management and budgeting. Bring examples of how you've developed service charge budgets or managed year-end reconciliations. This will demonstrate your operational expertise and ability to handle the financial aspects of the role.
✨Highlight Stakeholder Management Skills
Think of specific instances where you've successfully managed relationships with stakeholders, whether they are residents, leaseholders, or external partners. Being able to share these experiences will illustrate your strong communication skills and your ability to engage effectively with various parties.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you've developed high-performing teams in the past. Share examples of how you've driven service improvements and fostered a culture of accountability and collaboration within your team.
