Hyperion Partners is seeking a Senior Resident Contact Centre Officer in its Property Services team in Wandsworth. This permanent, full-time hybrid role will lead day‑to‑day contact centre operations and provide coaching to three officers while handling resident enquiries with empathy and professionalism.
You will monitor workloads, triage repairs and service requests, ensure calls and emails are answered within targets, and drive improvements to deliver a consistently high level of customer
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Senior Resident Contact Centre Lead - Hybrid employer: Hyperion Partners
Join a leading community housing provider in Wandsworth as a Senior Resident Contact Centre Officer, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a hybrid working pattern and a focus on delivering exceptional customer service, this role offers the chance to make a meaningful impact in the community while enjoying competitive benefits and a commitment to staff well-being.
