Hyperion Partners are recruiting a Contact Centre Officer to join the Property Services team in a hybrid role based in South London. You will handle residents’ enquiries by phone and email, triage repairs, log information accurately and provide clear, timely updates.
The role demands confident communication, empathy, and the ability to stay calm in a fast-paced environment. A proactive, solution-focused approach will help drive first-contact resolution.
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Resident Services & Repairs Specialist employer: Hyperion Partners
Join a leading community housing provider in Wandsworth as a Senior Resident Contact Centre Officer, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a hybrid working pattern and a focus on delivering exceptional customer service, this role offers the chance to make a meaningful impact in the community while enjoying competitive benefits and a commitment to staff well-being.
