At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel valued and supported.
- Company: Join a leading innovator in the Build-to-Rent sector in a vibrant London location.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting role with opportunities to engage in community events and initiatives.
- Why this job: Kickstart your career in customer service while making a real difference in residents' lives.
- Qualifications: 1+ year in customer-focused roles; passion for service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join a leader in the innovative Build-to-Rent (BTR) sector, as an enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR.
Core Focus of the Role
As the first point of contact, you’ll be key to defining the resident experience. Reporting to the General Manager, you’ll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless.
Day-to-Day of the Role
- Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism.
- Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere.
- Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction.
- Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture.
- Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant.
- Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required.
Skills You Need
- Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus.
- Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals.
- Communication: Excellent verbal and written communication skills with a confident and articulate phone manner.
- Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment.
- IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite.
- Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
To Apply
To apply for the role of Resident Services Advisor – Build-to-Rent, submit your CV using the form below. Your submission will be sent to George Arnold.
Resident Services Advisor – Build-to-Rent employer: Hyperion Partners
As a leading player in the Build-to-Rent sector, our company offers an exceptional work environment where customer service professionals can flourish. Located in a vibrant area of London, we prioritise employee growth through continuous training and development opportunities, while fostering a collaborative and inclusive culture that values every team member's contribution. Join us to be part of a dynamic team dedicated to creating memorable living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Advisor – Build-to-Rent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring manager.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for customer service and community engagement shine through during the interview. Employers love candidates who are not just qualified but also passionate about what they do.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re proactive and genuinely interested in the role, which is exactly the kind of attitude we value at StudySmarter.
We think you need these skills to ace Resident Services Advisor – Build-to-Rent
Some tips for your application 🫡
Show Your Passion for Customer Service:We want to see your enthusiasm for delivering top-notch service! Make sure to highlight any previous roles where you’ve gone above and beyond for customers. This is your chance to shine!
Tailor Your CV to the Role:Don’t just send a generic CV! We love it when applicants customise their CVs to reflect the skills and experiences that match the Resident Services Advisor role. It shows us you’re genuinely interested.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional vibe we’re after. Use a warm tone, but keep it polished. Remember, you’re applying for a role where communication is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Hyperion Partners
✨Know the BTR Sector
Familiarise yourself with the Build-to-Rent sector before your interview. Understand its unique features and challenges, and be ready to discuss how your customer service experience can enhance the resident experience in this context.
✨Showcase Your Service Mindset
Prepare examples that highlight your passion for outstanding customer care. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to creating a positive community atmosphere.
✨Communicate Clearly
Practice your verbal and written communication skills. Be ready to articulate your thoughts clearly and confidently, especially when discussing how you would handle resident queries or maintenance issues.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Share examples of how you've successfully juggled responsibilities in previous roles, as this is crucial for managing the day-to-day needs of the community.
