Hyperion Partners is seeking an experienced Complaints Officer to join a busy social housing organisation on a temporary contract in London. You will manage resident complaints from receipt to resolution, ensuring thorough investigations and timely responses.
Work closely with housing management, repairs, maintenance and customer services to identify resolutions and improve the resident experience. This role requires a calm, empathetic approach and the ability to handle high-volume caseloads to
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Resident Complaints Investigator - Social Housing employer: Hyperion Partners
Join a leading community housing provider in Wandsworth as a Senior Resident Contact Centre Officer, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a hybrid working pattern and a focus on delivering exceptional customer service, this role offers the chance to make a meaningful impact in the community while enjoying competitive benefits and a commitment to staff well-being.
