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- Tasks: Be the friendly face of our community, ensuring residents feel valued and supported.
- Company: Join a leading innovator in the Build-to-Rent sector with a vibrant culture.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting opportunities to engage with the community and develop your skills.
- Why this job: Kickstart your career in customer service while making a real difference in residents' lives.
- Qualifications: Experience in customer-focused roles and a passion for outstanding service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build‑to‑Rent (BTR) sector, seeking a highly enthusiastic and service‑driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident‑focused world of BTR.
As the first point of contact, you’ll be key to defining the resident experience. Reporting to the General Manager, you’ll manage the day‑to‑day needs of the community, ensuring every resident feels valued and their living experience is seamless.
Core Responsibilities- Front‑of‑House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co‑working spaces, private dining) with energy and professionalism.
- Customer Service Excellence: Providing five‑star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere.
- Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction.
- Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on‑site culture.
- Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move‑in/move‑out procedures, and ensuring resident files are up‑to‑date and compliant.
- Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required.
We are looking for an engaging, proactive, and exceptionally organised individual with the following skills and experience:
- Minimum 1 year of experience in a highly customer‑focused role such as hotel reception, luxury retail, premium hospitality, or residential concierge/front‑of‑house. Experience within the BTR sector is a bonus.
- A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals.
- Excellent verbal and written communication skills with a confident and articulate phone manner.
- Strong administrative and time‑management skills, capable of multitasking effectively in a busy environment.
- IT proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite.
- An enthusiastic, flexible, reliable team player with a problem‑solving approach.
Resident Services Advisor - Build-to-Rent (BTR) in Manchester employer: Hyperion Partners
Contact Detail:
Hyperion Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor - Build-to-Rent (BTR) in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! The Resident Services Advisor role is all about customer service, so let your enthusiasm and passion for helping others come through during the interview. Be yourself and let them see why you’d be a great fit!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Resident Services Advisor - Build-to-Rent (BTR) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in customer-focused roles. Mention any specific skills or experiences that align with the responsibilities of a Resident Services Advisor.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you fit into the role and the vibrant community we’re building.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Hyperion Partners
✨Know the BTR Sector
Familiarise yourself with the Build-to-Rent sector and its unique challenges. Research the company’s values and recent developments in the industry to show your enthusiasm and understanding during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service excellence. Think of situations where you resolved issues or created a positive atmosphere, as this role is all about making residents feel valued.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Use examples that showcase your time-management skills, especially in busy environments, as this will be crucial for handling front-of-house responsibilities.
✨Engage with Community Initiatives
Express your interest in community engagement and event planning. Share any relevant experiences you have in organising events or activities, as this will resonate well with the role's focus on fostering a vibrant resident culture.