At a Glance
- Tasks: Support residents with service charge and rent queries in a busy environment.
- Company: Leading housing organisation with a focus on customer service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team and enhance your career in the housing sector.
- Why this job: Make a real difference by improving customer understanding and satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 32000 - 38000 £ per year.
Join a leading housing organisation as an experienced Service Charge & Rent Officer to support during a busy peak period.
Location: London (Hybrid)
Contract: FTC
Salary: £32,000 – £38,000
This is a key role focused on delivering a responsive, customer-focused service, managing a high volume of enquiries relating to service charges, rent, and ground rent—particularly following annual variation notices.
Core focus of the Service Charge & Rent OfficerYou will act as a key point of contact for residents, ensuring queries are handled efficiently, accurately, and professionally. This role plays a vital part in improving customer understanding, reducing escalations, and supporting income protection through effective query resolution.
Day-to-day of the role- Respond to customer enquiries relating to:
- Service charges
- Rent and rent variations
- Ground rent
- Sales packs
- Provide clear and accurate explanations of charges in line with tenancy agreements and lease terms
- Support the issuing and clarification of annual rent and service charge variation notices
- Investigate and resolve queries, liaising with internal teams where required
- Maintain accurate records of all enquiries and responses
- Identify recurring issues and trends, escalating where appropriate
- Contribute to improving customer communication and information provision
- Timely and effective resolution of customer enquiries
- Reduction in complaints and escalations related to service charge queries
- Improved customer understanding and satisfaction
- Protection of income through reduced delays linked to unresolved queries
We are looking for a calm, customer-focused professional who can manage high volumes of enquiries without compromising on quality.
Essential- Experience in a customer-facing role within housing, finance, or service charges
- Strong communication skills, both written and verbal
- Ability to manage a high workload in a fast-paced environment
- High level of accuracy and attention to detail
- Experience within a housing association or local authority
- Understanding of service charges, rent structures, or leasehold processes
Service Charge & Rent Officer in London employer: Hyperion Partners
Join a dynamic and supportive housing organisation in London, where your role as a Service Charge & Rent Officer will be pivotal in enhancing customer satisfaction and understanding. With a strong emphasis on professional development, a collaborative work culture, and the flexibility of a hybrid working model, this position offers you the chance to make a meaningful impact while enjoying a competitive salary and benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge & Rent Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know about opportunities at housing organisations. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to service charges and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your customer-focused mindset during interviews. Share specific examples of how you've handled high volumes of enquiries and resolved issues effectively. This will demonstrate that you’re the right fit for the Service Charge & Rent Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge & Rent Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Charge & Rent Officer. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled similar responsibilities in the past, especially around service charges and customer queries.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyperion Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges, rent structures, and leasehold processes. Familiarise yourself with common queries residents might have and be ready to explain them clearly. This will show that you’re not just a candidate, but someone who understands the role inside out.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved complaints. Highlight how you maintained professionalism and calmness under pressure. This is key for a role that revolves around delivering a responsive, customer-focused service.
✨Practice Your Communication Skills
Since strong communication is essential, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more confident when discussing complex topics like service charges and rent variations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing high volumes of enquiries. Think about how you would prioritise tasks and resolve issues efficiently. Showing that you can think on your feet will impress the interviewers and demonstrate your suitability for the fast-paced environment.
